Loan Operations Support Supervisor

Description

Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People’s Bank has earned the esteemed reputation as one of the top community banks in Oregon.

We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, 401k employer contributions, as well as health, dental, vision and life insurance coverage.

Coordinate and directs the activities and personnel of the Loan Operations Department. Provides support to the Commercial Loan Department and Branches by assisting with set-up and maintenance of loan customer files. Responsible for documenting commercial/consumer loan packages and files via an automated software program (Laser Pro) and in accordance with established legal regulations and bank policies and procedures. Ensures correct combinations of documents are prepared and or received for each transaction to secure legal interest of the bank.

Perform diverse duties in support of, and in conjunction with, the commercial/consumer loan portfolio maintenance, including but not limited to accurately setting up commercial/consumer loan files in computer systems. Provide excellent customer service and administrative support for commercial lending department and branches.

Reports to:

Loan Operations Services Manager Supervises: Non-exempt employees

• Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail.
• Monitors the emails in loan support cue and responds to requests accurately and in a timely manner.
• Understands and adheres to the compliance of all federal and state laws and regulations and bank policies, procedures and standards in the loan operations department.
• Review changes and updates in regulations and policies as required and distribute to team member. Conduct training for team members where necessary.
• Review release notes for software updates, upgrades and modifications.
• Set-up and maintain loan files in accordance with Bank policy and procedures and established guidelines for commercial, consumer and SBA loans.
• Prepare loan documents utilizing automated program (Laser Pro) within established time frames, verifying accuracy of input and documents produced.
• Board new loans and update renewed loans in the loan accounting system.
• Conducts file maintenance review for loans in a timely manner.
• Perfect loan documents to secure legal interest of the bank with the appropriate entities and assist with follow-up on documents for loan files.
• Assist loan officers with requests to complete on respective loan customers.
• Posts loan payments within established time lines verifying accuracy input of documents.
• Prioritize tasks to meet deadlines on a daily basis and special assignments.
• Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors.
• Conduct monthly certifications.
• Complete all required internet compliance training within established time frames.
• Maintain a satisfactory level of attendance as defined in the bank attendance policy.
• Attend department and staff meetings as requested.
• Other duties as assigned.

• Maintain a Log to ensure documentation request are being completed in chronological order and processed in a timely manner within expected deadlines. Delegates loan document request with the cue to support specialists when needed.
• Prepare early disclosures on all consumer (real estate secured also) and commercial loans.
• Generate loan documents and book loans accurately and in a timely manner.
• Provide…