Puppy Program Manager

At Canine Companions
, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees.

We believe in offering a comprehensive benefits package to ensure the well-being and growth of our team:

• Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff
• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year
• Retirement Savings: Employer-matched 403(b) retirement plan
• Community Engagement: Additional paid hours to volunteer within your community
• Employee Assistance & Wellness Programs: Support for both professional and personal well-being
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress

I love the ability to see the impact that the dogs have on people's lives. So much love is put into a Canine Companions dog along their journey to becoming a service dog, and the end product is a dog that provides immeasurable love and service to their handler.

The Puppy Program Manager manages the regional volunteer puppy raiser population and oversees day to day operations in the puppy program which consist of puppy placement, puppy raiser support, public awareness and communicates with program and development departments. This position is responsible for providing direct support to puppy raisers through orientation, mentoring, follow-up, supervision of puppy classes, puppy progress reports and workshops.

• Puppy Raiser Recruitment: Maintain a wait list of screened puppy raisers who agree to follow Canine Companions guidelines. Review incoming applications and ensure phone/home screenings meet standards. Place puppies with approved volunteer puppy raisers. Provide orientation and follow-up to ensure understanding of responsibilities. Train apprentice instructors about the puppy program during the apprentice rotation, including applicant screening and interviews.
• Puppy Raiser Support: Provide puppy raisers with supplemental info via newsletters, blogs, emails, and local chapter updates. Provide follow-up for questions or concerns regarding behavior or health via phone, video, or in-person consultation. Coordinate all communication between the puppy raising community and training staff. Work with portal team and marketing to create effective and timely email communications. Recognize puppy raisers and classes at graduations;
  
  provide tours/demos to volunteers and the public.
• Training &
  
  Education:
  
  Coordinate and lead workshops for volunteers and specialty programs (e.g., training, socialization, healthcare). Supervise and train puppy class instructors and contract trainers. May include direct teaching of puppy classes. Train apprentices on topics like progress report reviews, database use, and graduation procedures.
• Program Oversight & Records Management: Collect and review monthly progress reports; ensure follow-up and support. Ensure portal is up to date and maintain records of all puppy placements and volunteer interaction. Compile puppy medical and training records for matriculation and prepare files for professional training. Organize puppy matriculation and turn-in processes. Work with research, breeding, and training departments to create quarterly matriculation lists.
• Canine Health & Behavior: Monitor health of puppies with volunteers: vaccinations, feeding, preventative care. Communicate medical/behavioral issues to relevant departments (vet, training, breeding). Oversee care of puppies in kennels: pre-placed, in heat, or boarded puppies. Place puppies in foster care when needed.
• Released Dog Program: Oversee placement of dogs released from the program (pre-turn-in or during professional training). Supervise puppies in specialty raising programs (prisons, colleges) to ensure adherence to standards. Provide support and maintain records for…