Customer Service Representative

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About the Company
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA), provides a global marketplace for commercial assets and vehicles. The platform helps buyers and sellers across 170+ countries.

Job Description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments, and support sale day activities.

Responsibilities

• Organize keys and file documents using internal coding and Lot numbers; upload documents to the web each sale.
• Communicate with internal departments and customers for document requests such as LOLC’s, Purge Documents.
• Process payments from successful bidders.
• Provide customers with information about auxiliary services.
• Deliver superior customer service to all customers.
• Support RB Unreserved Commitment to Safety and ensure a safe workplace.
• Perform other duties as assigned.

Qualifications

• Previous experience working in-person with customers.
• Proficient with computers and ability to learn new technology and software.
• Excellent keyboarding skills for data entry.
• A commitment to providing fantastic customer service.
• Ability to maintain a positive attitude in high-pressure situations.
• Friendly, outgoing, patient personality.
• Team player, willing to pitch in wherever needed.

Seniority Level

• Entry Level

Employment Type

• Full-time

Job Function

• Customer Service

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