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Customer Service Representative
Job in
Medford, Suffolk County, New York, 11763, USA
Listed on 2026-01-01
Listing for:
Ritchie Bros.
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Join to apply for the Customer Service Representative role at Ritchie Bros.
About the Company
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA), provides a global marketplace for commercial assets and vehicles. The platform helps buyers and sellers across 170+ countries.
Job Description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments, and support sale day activities.
Responsibilities
- Organize keys and file documents using internal coding and Lot numbers; upload documents to the web each sale.
- Communicate with internal departments and customers for document requests such as LOLC’s, Purge Documents.
- Process payments from successful bidders.
- Provide customers with information about auxiliary services.
- Deliver superior customer service to all customers.
- Support RB Unreserved Commitment to Safety and ensure a safe workplace.
- Perform other duties as assigned.
Qualifications
- Previous experience working in-person with customers.
- Proficient with computers and ability to learn new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Ability to maintain a positive attitude in high-pressure situations.
- Friendly, outgoing, patient personality.
- Team player, willing to pitch in wherever needed.
Seniority Level
- Entry Level
Employment Type
- Full-time
Job Function
- Customer Service
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