Customer Service Team Lead

Our client in Medford is seeking an enthusiastic and experienced Customer Service Team Lead to join their dynamic, fast-paced team. This is a full-time, potential temp-to-hire opportunity with a well-established, family-owned company that values teamwork and professionalism!

Qualified candidates will be required to register with J & J Staffing Resources. To begin your application, please visit:

• Monday – Friday: 8:00 AM – 4:30 PM.
• Saturdays: 8:00 AM – 12:00 PM (Rotated).

(

Note:

When you work a Saturday, you get your choice of a half/full day off during the week or overtime pay. )

• Lead from the Fron
  t:
  Act as the primary point of contact for customers via phone, email, and text.
• Workflow Managemen
  t:
  Oversee the daily "to-do" list for the front office, ensuring the team stays productive and deadlines are met.
• Mentorship
  :
  Support and guide two CSRs, providing answers to their questions and maintaining high service standards.
• Operations
  :
  Manage order processing, returns, and exchanges with high accuracy in our database.
• Financial Integrity
  :
  Handle cash and credit transactions and oversee proper payment procedures.
• Process Improvement
  :
  Work with management to find ways to make our office run even better.

• Experience
  : A solid background in customer service (Sales or Quick Books experience is a major plus).
• Leadership
  :
  You don't wait to be told what to do; you see a gap and fill it.
• Communication
  :
  Elite phone etiquette and the ability to handle pressure with a smile.
• Reliability
  :
  You understand that as a leader, your presence is vital to the team's success.
• Detail-Oriented
  :
  You catch the small errors before they become big problems.

J & J pays WEEKLY and we offer Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a $$$ Referral Bonus $$$ !!!

If you have previously registered with us, please call your local office and we can update your status over the phone. You can find a list of J & J locations on our website:

Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J.
We look forward to working with you!