Customer Service Representative

Job Title: Customer Service Representative

Job Type: Full-time

Work Location: In person

In this role, you will be the first point of contact for our customers, providing helpful, reliable, and positive service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication, attention to detail, and problem-solving skills. Join us in delivering outstanding service and making a difference in our customers' experiences!

The hours are 8-4:30 Mon thru Fri and Saturdays 8-12 (Mar-). Saturdays are rotated but you must be available every Saturday if needed. When you work Saturdays, you'll have the option for a half or full day off during the week or overtime.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Process orders, returns, and exchanges while maintaining accurate records in our database.
• Conduct outbound calls to follow up on customer inquiries or provide additional information.
• Handle cash transactions and ensure proper cash handling procedures are followed.
• Maintain a clean and organized workspace while adhering to company policies and procedures.
• Collaborate with team members to improve service delivery and customer satisfaction.

• Strong customer service skills with a focus on providing consistent excellent support.
• Proficient in sales techniques to effectively promote products and services.
• Excellent phone etiquette with the ability to communicate clearly and professionally.
• Experience in data entry with attention to detail for accurate record-keeping a plus.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse customers.
• Ability to handle cash transactions responsibly and accurately.
• Strong problem-solving skills with the ability to remain calm under pressure.

• 401(k)
• 401(k) matching
• Health insurance (company pays 50%)
• On-the-job training
• Paid time off (Vacation, Sick, and Holidays)
• Employee appreciation and recognition

We appreciate the important role our customer service team plays and look forward to welcoming someone who shares our commitment to positivity, reliability, and great service.