ITIL Certified Configuration Manager - Mechanicsville VA; Locals

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Brandon Consulting, seeks a highly skilled Configuration Manager with ITIL certification to join the IT Service Management team. In this role, the Configuration Manager is responsible for establishing, governing, and continuously improving the Configuration Management process within the ITSM framework, ensuring accuracy, integrity, and traceability of Configuration Items (CIs) for effective incident, change, problem, and asset management.

Mechanicsville, VA $70.00-$80.00 (1 day ago)

• Develop, implement, and maintain configuration management policies and processes in line with ITIL standards and Commonwealth of Virginia (COV) policy.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and Fin Ops teams to ensure seamless service delivery.
• Define and enforce policies for configuration item (CI) identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
• Monitor and audit configuration data to ensure quality and reliability.
• Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
• Provide leadership and guidance to IT teams on configuration management best practices.
• Support IT governance, risk, and compliance initiatives.

• ITIL Foundation certification (Intermediate or Expert level preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Proven experience in Configuration Management within an Azure environment.
• Strong knowledge of Ivanti Neurons for ITSM.
• Strong understanding of ITIL v3/v4 processes—especially Configuration, Change, Incident, and Problem Management.
• Hands‑on experience with a CMDB tool—Ivanti Neurons for ITSM including CI class modeling and discovery tools.
• Excellent analytical, problem‑solving, and documentation skills.
• Ability to work collaboratively across technical and business teams.
• Strong communication and stakeholder management skills.

• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, Google Cloud Platform).
• Knowledge of automation, discovery tooling, and scripting (e.g., Power Shell, Python).
• Familiarity with audit and compliance frameworks.
• Knowledge of COV policies and standards.

Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29 years.

Mid-Senior level

Full-time

Engineering and Information Technology

Software Development