Cleaning Maintenance

Overview

Objective:
To ensure that members and staff enjoy a safe and clean environment at all times.

Reports to:

Housekeeping Supervisor

Red Cross CPR/AED certification required within 60 days of hire.

• Get and keep members.
• Provide high quality customer service by greeting members with a welcoming, friendly, energetic, and positive attitude, using members' names as often as possible.
• Set an example of professional behavior and exceptional customer service for all team members.
• Embrace and follow the company Service Standards, guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
• Respond to member concerns and/or comments in a timely and professional manner.
• Know the club's emergency response protocol and be prepared to act; exercise sound judgment with safety as a priority.
• Arrive to work 10 minutes early and in department-specific uniform.
• Be a team player, contributing to both club and organizational goals.
• Participate actively in all club, department, and company meetings; inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Communicate effectively with all team members.
• Attend regularly scheduled department meetings for ongoing training and information sharing.
• Use proper chain of command.
• Record necessary repairs of equipment and/or repairs needed in club Maintenance Log.
• Report low inventory levels of products and supplies.
• Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
• Conduct a walk-through with Housekeeping Manager at the end of each shift to confirm completion of duties.
• Other duties as reasonably assigned.

• Red Cross CPR/AED certification required within 60 days of hire.
• Experience in housekeeping or maintenance preferred.
• Strong customer service and communication skills.
• Ability to follow safety procedures and emergency protocols.
• Team player with a positive attitude.

• Entry level

• Full-time

• Other
• Individual and Family Services