Senior Certified Pharmacy Technician Fulfillment Center

Job Description Job Summary

The Senior Pharmacy Technician Fulfillment at Walgreens plays a key role in supporting the prescription fulfillment process within the pharmacy. This position focuses on order processing and assists in the preparation and distribution of medications using Walgreens’ fulfillment systems, ensuring accurate and timely delivery of prescriptions. The role involves managing inventory, coordinating supplies, and serving as a resource for escalated issues and complex cases.

You’ll also have opportunities to assist with training new team members, participate in quality and process improvement projects, and provide backup support to leadership when needed. This senior-level role requires active pharmacy technician certification or licensure (as required by state regulations) and strong customer service, communication, and problem-solving skills.

• Ensures Micro fulfillment Centers interactions with the pharmacies served receive the patient’s prescriptions in timely manner. Resolves store issues as they relate to prescription requests to ensure a positive customer experience.
• Models and shares best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
• Develops strong relationships with most valuable customers and team members.
• Under the supervision by the Group Supervisor, Pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by, Group Supervisor Pharmacist and including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists Group Supervisor, Pharmacist in scheduling and maintaining workflow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Leads inventory management activities, such as, ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• Assists and supports Group Supervisor, Pharmacist and site Pharmacists in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Group Supervisor, Pharmacist.
• Assists with exterior and interior maintenance by ensuring the Micro Fulfillment Center is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
• Coaches pharmacy technicians and Fulfillment Specialists in the correct use of processes and tools in order to drive efficiency within the Micro Fulfillment Center.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and/or state required certification/registration.
• Attends training and completes learning modules requested by manager and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Founded in 1901, Walgreens () proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service…