Patient Registration Representative

As a Patient Registration Representative, you will be the welcoming face and primary point of contact for our patients, ensuring a seamless experience from arrival to registration.

Key responsibilities include:

• Accurately entering patient demographics and insurance details into the electronic medical record (EMR) system.
• Registering walk in and telemedicine patients
• Greeting patients warmly, providing assistance, and answering any preliminary questions
• Verifying insurance eligibility and collecting co-pays or balances due at the time of registration
• Reconciling payments at the end of each shift and addressing any accounts past due
• Managing incoming phone calls, directing them appropriately, and offering helpful information as needed
• Interpreting and explaining billing statements clearly to patients
• Posting incoming Accounts Receivable payments accurately
• Supporting daily operational tasks, including opening and closing the building and organizing the workspace.
• Faxing or emailing lab results to designated parties in a timely manner
• Requesting credit card pre-authorizations and setting up installment payment plans as necessary
• Promoting a positive, respectful environment with both patients and peers
• Ensuring a clean, organized work environment, including tidying up the staff lounge and work area at the end of each shift
• Reporting any patient complaints promptly to the office manager

Qualifications and Skills:

• Proficiency with electronic medical records (EMR) systems is a plus
• Excellent phone and in-person communication skills
• Outstanding customer service and interpersonal abilities
• Must be able to work full shifts
• Working knowledge of HIPPA Laws

Education & Experience:

• High School Diploma or GED required
• One year of experience in patient registration or health insurance is preferred

Hours of Operation:

• Monday-Thursday: 1:00 PM - 9:00 PM
• Friday: 1:00 PM - 8:00 PM
• Saturday & Sunday: 10:00 AM - 8:00 PM

Benefits (Full-Time Employees)

• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Accident/Disability
• AD & D
• Critical Illness
• Hospital Indemnity
• Legal Resources

Join our dedicated team and be part of a welcoming environment where you can make a meaningful impact on patient care!