HVAC Dispatcher​/Administrative Assistant

HVAC Dispatcher / Administrative Assistant

Are you good at making people comfortable? You'll be the first person people talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating or AC. You'll be great at helping them realize everything is under control and you’re here to help! Do you love a fast-paced ever-changing work day? Do you thrive in a multitasking environment?

Managing emails, phone calls, schedules, and clients who need us RIGHT NOW? If you answered yes, hold the phone! We need to talk.

Come join our team and be part of a growing employee-owned company that has been around for over 75 years!

• Receive incoming service and maintenance client calls from the Southern Air call center.
• Make outbound calls to clients as necessary to schedule service calls, or offer tune-ups or preventative maintenance calls.
• Demonstrate accuracy and thoroughness in all aspects of the position.
• Show the ability to make timely decisions in the best interest of the customer and company.
• Schedule return trips with customers when parts are in.
• Assist in maintaining the on‑call schedule for service technicians.
• Maintain customer database with current information.
• Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times.
• Prepare timecards for payroll weekly.
• Other projects as directed by the Branch Manager or Project Manager.

• High School diploma or equivalent.
• 2 years of customer service experience.
• 1 year of call center experience or similar.

• Previous experience in HVAC or similar trade preferred.
• Must have excellent phone etiquette and have the ability to manage multiple telephone lines professionally and positively.
• Must be able to effectively prioritize and organize daily job duties.
• Must be able to accurately enter order information, including updating customer accounts, telephone, and contact numbers.
• Extremely high attention to detail is required.

• Health Plan – With company contributions to employee health savings account
• 401(k) with company match
• ESOP (Employee Stock Ownership Plan)
• Vision Plan
• Short‑Term & Long‑Term Disability
• Life Insurance & Accidental Death and Dismemberment (AD&D)
• PTO (Paid Time Off) for vacation and other purposes
• Employee Assistance Plan

• Extremely high attention to detail is required.
• Must be able to accurately enter order information, including updating customer accounts, telephone, and contact numbers.
• Computer
  
  Skills:
  
  Must be proficient in Microsoft Excel and Microsoft Word.
• Language
  
  Skills:
  
  Ability to read and comprehend simple instructions, short correspondence, and memos;
  Ability to write simple correspondence;
  Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other team members of the organization;
  Must be able to read, write, speak, and comprehend English.
• Mathematical
  
  Skills:
  
  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;
  Ability to deal with problems involving several concrete variables in standardized situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or disability or protected veteran status.

To request an accommodation as part of the employment process, please contact Recruiting at Phone: or Email: .

Equal Opportunity Employer, including disabled and veterans.

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