IT Specialist; Custspt​/Sysadmin Security Clearance

Position: IT SPECIALIST (CUSTSPT/SYSADMIN) with Security Clearance
Duties
* You will develop operational policies, procedures, requirements, practices, and metrics for delivery of IT services.
* You will make recommendations in order to optimize the delivery of customer support services and the operability, functionality, and security of the systems.
* You will research, evaluate, and provide feedback on problematic trends and incident and request trends and patterns in customer support requirements, identifies priorities and barriers to accomplishments.
* You will provide problem resolution, recommendations, and presentations via writing or orally to audiences within and external to the NACC.
* You will execute and diagnose complex assignments in a variety of IT customer support areas, modify existing or developing new methods and approaches, interpreting, and adapting guidelines. Requirements Conditions of employment
* Must be a US Citizen.
* Must be determined suitable for federal employment.
* Must participate in the direct deposit pay program.
* New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
* Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
* Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
* Males born after 12-31-59 must be registered for Selective Service.
* This is a Cyberspace Workforce position, work role code System Administrator, proficiency:
Intermediate the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
* You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal. Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector.

Specialized experience must demonstrate the following: I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations;

knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. and In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector 1 yr of specialized experience:
Knowledge and Ability in designing, analyzing, developing, planning,…