Supervisor II, Warehouse Inventory

Overview

The Inventory Supervisor is responsible for the planning, coordination, and managing of all activities related to the physical inventory requirements in the Chick-fil-A Supply Distribution Center (DC) in Mebane, North Carolina. This includes inventory management, supplier integration, relationship management with internal and external stakeholders, and team leadership. This position interfaces with various departments including Demand Planning, DC Leadership, Talent, SQC, Restaurant Services, Transportation, Finance, partner DCs, IT, and external Suppliers.

This role requires the leader to utilize a diverse range of skills and experiences in the overall support of company operations as well as a high degree of interdependence in the execution of these responsibilities. The Inventory Leader works closely with the Chick-fil-A Supply leadership team to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies.

Furthermore, this role will be uniquely challenged with their participation in the building of a robust supply and inventory management organization.

About Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit

• Implement an inventory management plan and oversee, review, and reconcile inventory counts and adjustments
• Implement and administer a cycle count program that meets the needs of the business and conforms to audit standards
• Review and reconcile all warehouse and receiving inventory discrepancies, including those related to receiving, shipping, and disposition
• Collaborate with team members performing inbound and outbound operational processes to ensure accuracy of inventory within existing Warehouse Management System (WMS)
• Oversees stock item master, identifying incorrect descriptions, item dimensions and weights and critical vendor information
• Communicates with Demand Planning and Center of Business Excellence teams as needed regarding new items, changes in locations/slotting, counts, etc.
• Train and operate RF scanning functionality for inventory control and warehouse operations
• Partner with WMS Technical Leads on UAT activities and to resolve inventory control issues
• Evaluate suppliers to achieve cost-effective solutions, creating win-win results and building trust relationships
• Lead inventory team to execute project initiatives, maintain product flow with new, existing, and depleting items, and drive continuous improvement
• Collaborate with SQC on all recall activities to ensure meeting FSQA guidelines to protect the organization and serve operators
• Recruit, Train, and Conduct weekly one on one performance reviews with each Inventory Control Team Member to recognize great efforts, drive process adherence, identify opportunities for improvement and stimulate professional growth
• Update processes and procedures to improve inventory flow/movement and accuracy from receipt through shipment, for example:
  • Outbound Pallet Auditing, Error recording and reconciliation
  • Product slotting
  • Rack labeling, barcoding & scanning
  • Process/material flow
  • Interactions with Warehouse Management Systems and Enterprise Revenue Planning systems
  • Supplier conformance/compliance
  • Daily schedules & preparedness
  • Exception Reporting
  • Claims Management
• Create, analyze, and present periodic reports to leadership, for example:
  • Inventory accuracy
  • Inventory levels
  • Action Items
  • Excess, obsolete, and expired product to management
• Responsible for ensuring adherence to Inventory Control KPIs
• Responsible for month end reconciliation and analysis of all DC inventory
• Work cross functionally to identify root causes of inventory differences and implement process improvements in conjunction with warehouse and operations leadership
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence

• High school degree or similar
• 5+ years of experience in warehouse operations, including 2+ years of experience in inventory control, purchasing, claims management, or similar function
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Demonstrate the ability to perform effective short-term and long-range planning
• Ability to travel when necessary
• Strong written and oral communication skills
• Ability to work independently and on cross-functional teams
• Proficient in…