Armed Security Account Manager

Overview

Step into the Dynamic Role of Security Account Manager n our contract security services Armed Account Manager team in McMinnville, TN, where you’ll play a pivotal role in maintaining exceptional on-site performance for one of our key accounts. You’ll handle client issues, communicate with key contacts, and build strong relationships to enhance the client’s security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports.

You’ll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services. Be the driving force behind our client’s success and help deliver unparalleled security services and strategic management.

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local Garda World Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

• Authorized to work in the United States
• Able to pass an extensive screening process
• A college degree or equivalent work experience
• 1-3 years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Able to provide own weapon for duty

• Great leadership and problem-solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self-driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Garda World is a global security company offering sophisticated and tailored security solutions. Garda World is an equal employment opportunity employer. This policy applies to all terms and conditions of employment and to all individuals involved in Garda World’s recruitment and selection process.