Multi-Unit Team Leader

Overview

Be among the first 25 applicants. Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll lead the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.

Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with the ability to use MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

We invest in our people and offer benefits to support their health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You
• Neurodiversity and caregiver support available
• Discounts on everyday items and services
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k, and Employee Stock Purchase Plan
• Check out all available benefits at

We remain committed to building a Connected Culture where trust, care, and connections help everyone belong. You will be surrounded by colleagues who support each other and are recognized for helping each other grow. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

• Sponsored Job: 39702
• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail