Account Coordinator

Overview

We're a fast‑growing producer of healthy, great‑tasting snack bars, operating modern facilities with more than 1,300 employees. Join us as we shape the future of better-for-you snacking in our state-of-the-art production environment.

The Account Coordinator serves as the key connection point between new customers and our Commercial and Operational teams. Acting as on‑site support for the Commercial team, this role builds strong customer relationships, ensures satisfaction, and helps guide customers through onboarding and product development. Success in this role requires excellent communication skills, strong attention to detail, and effective cross-functional collaboration with R&D, warehouse, production, and office teams.

• Communicate customer expectations clearly and ensure internal accountability.
• Guide new customers through the onboarding process, including product development, trials, pricing, and packaging.
• Investigate and resolve customer concerns in partnership with internal teams.
• Maintain product expertise and ensure all customer requirements are met.
• Manage sample requests and coordinate shipping.
• Work closely with R&D and other departments to keep projects on track.
• Ensure a seamless handoff of onboarded customers to the Customer Service team.
• Support customer visits and facility walk-throughs.

• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• 3-6 years of experience in account coordination, customer service, or a similar role within a manufacturing environment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong problem‑solving skills.

We provide:

• Health & Wellness: Comprehensive medical, dental, and vision insurance starting on your first day.
• Paid Time Off: 3 weeks of PTO plus 7 paid holidays.
• Retirement Benefits: 401(k) options, including an automatic 3% company contribution.

We re growing - join our team!