Clinical Team Supervisor

Overview

Job Description

At Virginia Garcia Memorial Health Center, we welcome diversity; we encourage, uplift, and are honored to serve people who have been historically underrepresented and underserved. Our mission is to provide high-quality, culturally appropriate healthcare to low-income residents of Washington and Yamhill Counties, with a special emphasis on seasonal and migrant farm workers and others with barriers to receiving healthcare. We strive to provide an inclusive environment that welcomes and values the diversity of the people we employ and serve.

The Clinical Team Supervisor (CTS) provides operational leadership, direct supervision, expert guidance and performance oversight for two or more of VGMHC’s medical clinic teams in order to provide the highest level of medical care, health education and preventive services possible to patients. In its supervisory role, the position serves as a collaborator with other site leadership team members, particularly with the Clinical Programs Manager, in ensuring that quality assurance, quality improvement, and care team standard work goals are accomplished to expectations.

• Customer Care and Relationships
• Develop and maintain professional, service-oriented working relationships with patients, leadership team members, and care team employees.
• Coordinate daily team tiered huddles; escalate care team and patient safety issues; conduct close loop communications with PCCM at daily leadership team tiered huddle; conduct daily rounds with care team to ensure that all care team employee questions, concerns, and issues have been addressed.
• On a continuous basis, manage the care team patient flow and access through the medium of the VGMHC Advanced Access program, access governance plan, and care team driven access standard work. Consistently monitor access and productivity with Provider, Nurse, MA float visits, and all other ancillary provider visits, including group visits, when applicable. Report on provider productivity and care team KPMs weekly with site leadership team colleagues.
• Provide management oversight of the team's outreach and panel management, pre-visit planning, call management and care coordination workflows and workload, to assure that team targets and thresholds for these value streams are met daily
• Implement and sustain customer-focused environment through care team staff training and positive reinforcement, consistent recognition, and performance management
• Investigate patient and provider/staff and develop appropriate action plans regarding customer service, quality assurance, and compliance issues, collaborating with HR, the Quality Assurance Manager and Corporate Compliance Officer, when applicable.
• Direct operational supervision, coaching, development and performance management of the following members of the clinical care team – Nurses, MAs, PCCs, and TAs.
• Ensure appropriate and timely oversight and management of employee timecards occur and are accurate for all care team members, and other employee delegates, when applicable, per PCCM request.
• Maintain staffing targets for the team as set by site management and centralized scheduling protocols. Coordinate the hiring process for new staff and exercise final hiring authority for team support staff (MAs, PCCs and TAs).
• Orient new staff members into their roles, including the development of training plans, assisted by the VGMHC Organizational Development Department and the Quality Department.
• Perform annual performance reviews and support staff development.
• Adhere to performance management expectations as provided through the progressive discipline process.
• Hold 1:1 meetings with each team member at least monthly.
• Be present to team members, making full rounds with staff twice daily.
• Participate in weekly site management team meetings.
• Manage clinical and office supplies as delegated by PCCM.
• Provide Epic support to team members; function as an EPIC ‘Super-User.’

• Ensure adequate daily coverage of staff. Working closely with Centralized Scheduling, oversee the administration and scheduling of providers in unison with Site Medical Director and…