Account Coordinator

** CHALLENGE
* * The Account Coordinator position is the primary contact and communication focal point between the Co-Pack Customer and the plant. The Account Coordinator is responsible for maintaining customer business relationships to provide total customer satisfaction. This position engages with employees across the business, including warehouse, production and office areas.
** RESPONSIBILITIES
* ** Coordinates customer needs, orders and questions.
* Supports clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed-upon commitments.
* Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and ingredient information, etc.) and takes ownership of problem resolution through a collaborative process.
* Understands product knowledge of each customer that CSR represents.
* Ensures customer requirements are summarized and understood. Provides follow through to execution.
* Is an active participant in customer visits to EMPWR USA Inc.
* Works closely with the following departments to assure prompt responses to customer’s inquiries:
Research and Development, Quality Control, Packaging, Production, Shipping, Accounting, Warehouse
** QUALIFICATIONS
* ** Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
* Three to six years of proven experience in account coordination, customer service, or a related role in a manufacturing environment
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Proficiency in Microsoft Office Suite and CRM software.
* Ability to work independently and collaboratively in a fast-paced environment.
* Detail-oriented with strong problem-solving skills.
*
* We offer you:

**
* ** Continuous Learning and Development:
** Benefit from our training programs designed to help you grow your skills and advance in your career.
* ** Health and Wellness**:
Comprehensive health insurance (medical, dental, and vision) starting on your first day of employment.
* ** Paid Time Off**:
Enjoy 3-weeks paid time off (PTO) and 7 paid holidays, so you can rest and recharge, spend time with family, or pursue personal interests.
* ** Retirement Plans**:
Plan for the future with our 401(k) retirement plan options, including an automatic
** 3%
** company contribution to help you save for retirement.
* ** Work-Life Balance**:
We understand the importance of balance. Our fixed work schedules make it so you know your time off, allowing you to plan fun activities.
* ** Modern, Safe Work Environment**:
Work in a facility that is modern, clean, with comfortable temperature and adheres to the highest standards of safety and quality.
* ** Salary:** $60,000-$80,000/year
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