SOC Analyst Surveillance- Emergency Dispatch

Job Description

Garda World Security Services is Now Hiring a Surveillance Security Guard!

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Officer – Surveillance, you will be the person spotting threats before they escalated in environments such as a security operations centers, call centers, parking gatehouses, etc.

• Set schedule:
  Full Time. Open availability for scheduling required. Must be available to work mornings, evenings, and overnights. Days off could vary.
• Competitive hourly wage of $26.00 / Hour (Daily Pay is available for Garda World employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at Garda World
• Uniform provided at no cost

The Sentry Analyst will be responsible for supporting all Principal Security Teams by using best practices to monitor, identify, analyze, inform agents in real-time of the threat environment. Additionally, the Sentry Analyst is responsible for the detailed and accurate logging of all security-related information and disseminating information in an efficient and professional manner using various communication methods. The successful candidate will have a passion for customer service, teamwork, and information management.

To perform this job successfully, the Sentry Analyst must be a problem solver, possess critical thinking skills and be detail oriented. The candidate will possess the ability to prioritize and complete a variety of specified tasks with a sense of urgency without sacrificing attention to detail or customer service.

• At least 3+ years of experience in the security field.
• At least 3+ years of experience with customer service.
• At least 1+ year of experience with Microsoft Office or Google Suite.
• At least 1+ year of proven experience working as a Security Operations Center Officer.
• At least 1+ year of experience with emergency communication operations.
• At least 1+ year of experience with situational awareness tools.

• Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms.
• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
• Dispatch emergency responses to (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams.
• Monitor multiple cameras and tracking software. Demonstrable experience with the GENETEC software platform
• Confidently maneuver through various computer-based monitoring platforms including camera systems, access control systems, and alarm processing systems.
• Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open source research.
• Collect, input, and maintain accurate and detailed records of security operations data within a centralized Intelligence and Data Management Platform.
• Report time-sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text.
• Anticipate the needs of physical security teams by providing relevant information that informs their security posture in real time.
• Able to manage and handle situations of a sensitive nature and maintain confidentiality.
• Assist Principal, Security Teams and Management with requests as needed.
• Perform other duties as assigned.

Competence with Google Suite, MS Office Suite and other database systems. Must be competent and comfortable working with email, document creation, and spreadsheet data entry. Ability to search…