Inside Sales Agent

The Inside Sales Agent (ISA) is focused exclusively on maximizing lead conversion by executing high-volume communication strategies. This role drives the front end of the sale pipeline for ONE Residential by calling leads, qualifying prospects, and setting quality appointments for our real estate agents. This is a performance-driven role with upside earning potential.

• $15,000 base salary with performance bonuses tied to lead conversion, appointments set, and closed transactions.
• Full-time position (40 hours/week).
• Potential for remote work.
• Access to an ISA training program.

• Execute high-volume outbound calls daily to leads or potential customers within the database.
• Answer and effectively qualify inbound leads generated from the website and marketing campaigns.
• Schedule appointments for agents with qualified prospects.
• Meet and exceed daily and weekly call activity metrics.

• Follow up with leads through a multi-touchpoint approach, utilizing calls, texts, and emails.
• Nurture long-term relationships with prospects not yet ready to buy or sell.
• Update the CRM system with detailed notes from all conversations to maintain data integrity.
• Work collaboratively with the Database Manager to optimize calling strategies and lead management.
• Consistent daily call activity meeting or exceeding set targets.
• Delivery of high-quality appointments that show up and convert to business.
• Positive feedback from agents regarding the quality of prospects.
• Strong conversion rates from first contact to appointment.
• A consistently growing pipeline of nurtured prospects.

• Comfortable making 50-100+ calls per day in a fast-paced environment.
• Previous sales experience or training is preferred.
• Excellent phone presence and strong communication skills.
• Possesses a resilient personality and can handle rejection positively.
• Self-motivated, goal-oriented, and driven by performance.
• Ability to follow scripts while maintaining authenticity and a professional voice.
• Basic computer skills and CRM proficiency.