Assistant Relationship Manager

Assistant Relationship Manager

As a member of the Dealer Sales Pod, the ARM is responsible for leveraging the Sales System & Protocol to ensure an iconic experience between Dealer and Capital One. The ARM enables ASM, DSM and RM partners to build best‑in‑class relationships and bring solutions through consultative selling.

• Serving as the main point of contact for dealer customer service escalations.
• Providing high touch concierge service.
• Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.

• Cultivate positive relationships with dealer customers to become the primary point of contact for all service and execution needs.
• Act as a support and administrative coordinator between Capital One and our dealership customer.
• Manage and resolve outstanding dealer sales items such as dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer‑facing items.
• Engage with the dealer via inbound and outbound phone calls, email, and dealer messaging.
• Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues.
• Educate Dealer Customers on Capital One Auto Finance’s programs, tools, platforms, policies, and procedures.
• Collaborate with teammates cross‑departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
• Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business.

• Available ~3 Saturdays a month to cover dealer inquiries and escalations; off on Tuesday, Wednesday or Thursday.
• In office 5 days a week for the first 90 day training period.
• Potential to work up to 2 Sundays a month; off on Tuesday, Wednesday or Thursday.

• High School Diploma, GED or Equivalent certification.

• Associate’s Degree.
• 2+ years of Sales or Customer Service Experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $69,100 - $78,900 for Assistant Relationship Manager.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

For technical support or questions about Capital One’s recruiting process, please send an email to  All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.