Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 4232)

Game Stop is committed to delivering the latest and greatest in gaming products and providing exceptional service to our customers. The Assistant Store Manager supports the Store Manager in all facets of store operations, fostering a sales culture and ensuring outstanding guest service through professionalism and a shared passion for gaming.

• Provide best‑in‑class guest service: greet guests promptly; respond to questions quickly, effectively, and courteously; recommend additional items; apply all selling behaviors; thank guests for shopping andივერს guest needs.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases and returns accurately and promptly using the POS system.
• Respond to guest comments via phone and in person; answer calls professionally and escannel issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, such as title reservations, trade‑in program, and Pro Rewards.
• Assist the Store Manager in setting associate service expectations and training associates on company policies and procedures.
• Observe associate performance and provide timely feedback to the Store Manager.
• Enter associate performance feedback into the Workday/HR system.
• Ensure associates complete onboarding, job training, and compliance training before shifts.
• Schedule associates, manage breaks, and maintain staffing levels to achieve optimal guest service.
• Approve payroll, enter paid time off, and verify accurate payment of associates.
• Maintain cleanliness, organization, and merchandising across all store areas.
• Fulfill and ship Omni‑Channel orders daily.
• Protect assets through effective inventory control and loss‑prevention practices, inspecting packages and belongings at closing.
• Support store performance goals and complete required administrative duties.
• Conduct inventory counts and restock merchandise, ensuring proper display on the sales floor.
• Reconcile daily transaction totals and complete deposit slips accurately.
• Verify shipments for discrepancies and report to management.
• Process defective, recall, and stock‑pull items accurately and promptly.
• Maintain safety awareness, report injuries per company guidelines.
• Assist in maintaining neat and organized store records.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Adhere to all Game Stop policies and procedures, including the user handbook and Code of Standards.
Follow all opening and closing procedures.

• Proof of identity and eligibility to work legally in the United States.
• At least 18 years old.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide individualized assistance to every guest.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Ability to achieve objectives in a fast‑paced environment.
• Work independently and as part of a team.
• Meet associate performance expectations (attendance, appearance, safety).
• Operate POS system.
• Basic mathematics (addition, subtraction, multiplication, currency) and alphabetizing skills.
• Complete required paperwork properly.
• Execute financial tasks in accordance with company policy.
• Work a flexible schedule, including nights, weekends, and some holidays.
• Creative problem solving and effective stress management.
• Reliable, trustworthy, and uses good judgment.
• Work unassisted for up to 12 hours a day.
• Lif merchandise up to 30 lbs and perform basic motor tasks.
• Understand military ranks (applicable only to base locations).

Full‑time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance; may also be eligible for bonuses and/or other incentives.

$15.52 – $19.52 per hour.

Mid‑Senior Level

Full‑time

Sales and Business Development

Retail

Game Stop provides(Room eq)
Equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity गरेर expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state‑specific exceptions may apply.