Licensed Store Manager- McLean, VA

Lens Crafters is seeking a Store Manager to lead the store and deliver key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

General Function

The overall mission of the Store Manager is to be a leader within the Lens Crafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the Lens Crafters staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members using Company provided programs.
• Analyzes store financial data and makes recommendations to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on targets such as NPS, % Sales to Plan, Customer Count, Store Operating Profitability, % Saturation of Training, and KPIs including exam growth and retention.
• Recruits and selects high-caliber staff.
• Forecasts staffing needs using the labor scheduling model.
• Performs administrative duties including payroll, inventory management, technical application, and understanding.
• Delivers key performance indicators by inspiring associates to provide a customer experience that exceeds expectations via the NPS portal.
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Executes LC Inventory Management System and Order tracker as part of global POS.
• Ensures all Company approved safety programs are implemented and maintained per standards.
• Conducts monthly safety inspections of store premises; reports any contacts with regulatory agencies within 14 hours and follows up in writing.
• Maximizes Optometric partnerships through participation in Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, and Co-op Relationships.
• Maintains safe and fun working environment for all associates and customers.
• Takes pride in store appearance and executes visual directives to achieve a consistent company message.

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge of operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

• College degree or equivalent
• Lens Crafters Final Inspector Certification
• Lens Crafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen including knowledge of LC Dashboard

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

• Mid-Senior level

• Full-Time

• Sales and Business Development

• Marketing Services and Retail