Store Manager- McLean, VA

Store Manager – McLean, VA

Join Lens Crafters as a full‑time Store Manager at Store #000734 in McLean, VA. The overall mission is to lead a high‑performing team, deliver outstanding customer service, and drive key performance indicators.

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Provide training and coaching to the team leveraging company‑provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including NPS, Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all company‑approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and fun working environment.

• High school graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• Lens Crafters Final Inspector Certification.
• Lens Crafters Quality, Fitting and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen to include detailed knowledge of LC Dashboard.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Compensation may include a competitive bonus and/or commission plan, along with a first‑class total rewards package that may include health care, retirement savings, paid time off, vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

This posting is for an existing vacancy within our business.