Director of Operations

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

West Division

Job

JOB OVERVIEW

The Director of Operations is responsible for leading all aspects of the business for their community portfolio. Responsible for successfully executing Sunrise's strategic plan to achieve short-term and long-term company objectives through delivery of quality care, customer service, sales, and operational excellence.

RESPONSIBILITIES & QUALIFICATIONS

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

* Drive Talent, Experience, and Performance Management (Strategic Pillar: Engagement):

* Exemplify the Sunrise culture of diversity, equity, inclusion, and belonging above all, demonstrating servant leadership.

* Build and lead diverse, high performing teams.

* Manage talent: recruiting, onboarding, goal setting, development, feedback, coaching.

* Proactively manage performance and adjust team as needed for effectiveness.

* Identify leadership potential and drive succession planning.

* Engage with interdisciplinary teams across the matrixed organization.

* Maintain compliance with regulatory training and ensure team alignment.

* Drive Business and Sales Strategy (Strategic Pillar: Grow):

* Provide strategic direction and management across operations, sales, and care.

* Use business intelligence and financial reports for strategic decisions.

* Understand and manage Profit & Loss (P&L) across the portfolio.

* Apply revenue drivers such as pricing, inventory, and care service enhancements.

* Engage with FP&A, Asset Management, and ensure dynamic pricing models are applied.

* Lead sales execution strategies in alignment with marketing goals.

* Ensure community marketing plans are actionable and data-driven.

* Drive Clinical and Wellness Strategy and Customer Experience (Strategic Pillar: Wellness):

* Demonstrate expertise in Sunrise products and resident care programs.

* Ensure positive first impressions and resident engagement in community life.

* Oversee quality assurance and regulatory compliance processes.

* Collaborate with Clinical Leaders to monitor care outcomes and resolve gaps.

Core Competencies

* Strategic talent management and development of high-performing teams.

* Results-driven leadership using KPIs and outcome monitoring.

* Ability to build trust and strong collaborative relationships.

* Change leadership and organizational communication.

* Analytical thinking and decision-making based on data insights.

* High emotional intelligence and adaptive leadership approach.

Experience and Qualifications

* College degree preferred; administrator license may be required per regulations.

* 5+ years of leadership experience; multi-site leadership experience.

* Experience managing priorities, delegating effectively, and resolving complex issues.

* Strong business acumen and financial planning skills.

* Proficiency in Microsoft Office and ability to learn internal Sunrise systems.

* Ability to travel across geographic areas and work flexible hours as needed.

* Valid driver's license and regulatory compliance if driving Sunrise vehicles.

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the…