Senior Manager, Program Management - Portfolio, US Card Authorizations

Senior Manager, Program Management - Portfolio, US Card Authorizations

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

We are seeking a highly strategic and results-oriented Program Manager to lead the Portfolio Management function for US Card Authorizations. This role is critical in bridging the gap between strategic vision and its execution. You will be instrumental in establishing, maturing, and maintaining the governance and processes that drive effective decision-making across our entire organization.

• Define, Implement and continuously refine portfolio processes across an entire organization - making it easier for teams to work on the right things, at the right time
• Lead and support complex, cross-departmental efforts by providing strategic direction, clarity, and results
• Provide product and tech leadership with actionable insights into portfolio performance
• Build relationships and collaborate with key stakeholders to ensure portfolio practices are meeting the needs of the organization
• Lead portfolio reviews and prioritization sessions to get ahead of capacity constraints, make tradeoff decisions and ensure overall alignment
• Manage and optimize the use of Portfolio/Project tools (i.e. JIRA) to ensure data accuracy and effective reporting
• Identify strategic process and tooling gaps, then work with organization to address gaps and optimize performance
• Partner with Ops and Product leaders to transform authorizations into a well-oiled machine - organizing us from intake-to-delivery
• Gather, Analyze, and Report out portfolio metrics to top of house, streamlining the report process along the way

• Is an expert in Portfolio management, quickly establishing structure in dynamic, technical environments
• Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships
• Can strategically understand needs across multiple customers; managing expectations and connecting the dots
• Solves complex problems with sustainable solutions
• Is proactive - anticipates impediments, proactively communicates, and plans ahead of change
• Communicates effectively and efficiently across multiple levels and job families
• Scales results beyond expectations through creative solutions, outsized influence and integrated problem solving
• Can provide high-level, strategic direction while also engaging in tactical work to accelerate progress
• Is technology fluent (or conversational) - need to be able to work in a technology world and ask great questions of product and systems engineering counterparts

• Bachelor's Degree or Military Experience
• At Least 5 years of experience in portfolio or program management for large, complex organizations
• At least 3 years working in an Agile environment
• At least 2 years of experience working with technical or product teams
• At least 2 years of people management experience

• MBA or Master's Degree
• 5+ years leading portfolio management for organizations that exceed 100 people
• PMP, Lean, Agile, or Six Sigma Certification
• 3+ years of people management experience
• 3+ years of gathering, analyzing, and reporting on data using Google Suite or Microsoft Office
• 3+ years of experience utilizing Jira

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $177,700 - $202,800 for Sr Manager, Project Management
Richmond, VA: $161,500 - $184,300 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a…