Sr. Director, Enterprise Governance Advisory; Hybrid

Sr. Director, Enterprise Payments Governance Advisory (Hybrid)

The Enterprise Payments Governance and Oversight team is seeking a dynamic Senior Director level leader who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank. The team is responsible for the governance and oversight of end‑to‑end core payments functions for all payment types across the enterprise, including monitoring.

In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments‑related challenges while also seeking opportunities to further enhance existing business‑as‑usual practices.

In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well‑managed payments ecosystem. This role has a high level of exposure across the lines of business and the opportunity to work with Executives to shape and deliver a payments governance strategy and implement critical initiatives tied to the priorities of the Enterprise Payments organization.

You will work with smart, talented people who will challenge you to excel.

As a Senior Director at Capital One, you will create strategy and lead a team through high priority projects for the company, including the Discover integration and establishing payments governance for the Network. You will collaborate with bright and passionate leaders to drive and influence results across the enterprise.

• Serve as a leader and thought partner, engaging executive and senior leaders, to develop the strategic direction of this function
• Lead the Governance Advisory team ensuring we are mitigating payments risk across the enterprise
• Lead process improvements, create advanced strategies to enhance governance for payments across Capital One
• Partner with Divisional Accountable Executives and Business Risk Offices to assess the strategy, operations, and risks for specific payment types throughout the payment lifecycle
• Lead a dynamic team to drive results, while creating an inclusive, empowering, and inspiring work environment
• Demonstrate deep subject matter expertise in payments (with support to develop this expertise, if not yet acquired)

The ideal candidate is a proactive problem‑solver with strong relationship management, influencing and communication skills. They will be adept at navigating complex challenges, driving process improvements, creating governance in ambiguity, fostering collaboration across teams, and developing and executing strategic plans. A candidate's background would include some mix of risk management, payments operations or strategy, process improvement, or project management in a fast‑paced environment.

• Exhibit outstanding influencing skills to effectively drive program and risk management efforts within and outside of your vertical business area
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Display a passion for coaching and developing a team of associates to drive results and create an inclusive environment
• Have excellent communication skills with the ability to bring others along via storytelling
• Possess an ability to effectively collaborate with key stakeholders at all levels across the company to manage, inform and influence outcomes
• Demonstrate strategic thinking and can effectively develop and execute against that strategy
• Is adaptable and flexible to change
• Has a working knowledge of Risk Management frameworks

West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) – this role is Hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

• Bachelor's Degree or Military Experience
• At least 7 years of experience in risk management, payments, project management, process management or a combination
• At least 7 years of People Management experience
• At least 5…