Operations Manager; Provider Engagement and Enrollment

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem‑solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an Operations Manager (Provider Engagement and Enrollment) to join our growing team.

Job Summary:

The Operations Manager is responsible for managing the Operations and Infrastructure teams and contract level delivery of operations and infrastructure services in accordance with Service Level Agreements and Customer Service Delivery objectives. The Operations Manager must bring together a variety of technical and functional teams in a cohesive fashion in a large‑scale, high‑performance environment. This role is a member of the Operations Management team and reports directly to the Operations Director.

• Provides day‑to‑day management and supervision of the operations functional teams and works independent of supervision from senior management.
• Manages single module operations.
• Manages a typical team size of 2‑10 resources on project with an annual budget of $1M‑$5M and oversees direct reports within the Operations and Infrastructure teams.
• Manages direct reports within Operations and Infrastructure teams.
• Monitors and manages compliance to Service Level Agreements.
• Assists Director in ensuring accountability for delivery of contract services.
• Assists Director in serving as a liaison with Delivery and Technology teams for allocation of resources from those organizations.
• Develops and implement policies and procedures for operations and infrastructure.
• Continually evaluates user needs and system functionality to ensure that systems are updated and meet organizational needs.
• Coordinates and leads daily team activities – may spend a portion of time reviewing the work of direct report staff members within the Operations and Infrastructure teams.
• Assists senior leadership in providing input regarding management decisions and activities.
• Demonstrates strong knowledge of operations and infrastructure methodologies, best practices, and procedures; and applies them to projects to ensure that objectives are achieved.
• Determines, evaluates, and modifies plans to meet both current and future needs; handles work situations that deal regularly with future business issues, maintaining a focus on business strategy and objectives.
• Manages resources (people, process, technology) across the Operations functional teams.
• Partners with customers and analyzes issues and problems from the customer perspective.
• Assists Director in supporting customers on projects.
• Provides customer‑facing presentations on quality.
• Possesses unwavering commitment to customer service and operational excellence.
• Keeps abreast of new technology and market developments.
• Adheres to the company’s CMMI standards and processes.
• Manages internal customer relationships for long‑term corporate success.
• Requests and gives both negative and positive feedback.
• Recruits highly skilled, motivated leaders and individual contributors, and recommends potential new hires to meet client commitments in alignment with Operations.
• Assists in encouraging and facilitating the development of a significant knowledge base in the Operations teams.
• Conducts performance evaluations and corrective action plans for direct reports, measuring key performance indicators (KPI) while coordinating with Human Resources.
• Responsible for administrative functions related to recruiting, training, developing interpersonal skills among team members, conducting performance and annual reviews, setting SMART goals, recommending salary…