CloudOps Specialist

Techno Mileis seeking aCloud Ops Engineer  tooperate, secure, and continuously improve our AWS Gov Cloud environments. This role combines hands‑on cloud operations with a Tier 3 support and escalation function, supporting mission‑critical, compliance‑driven production systems.

• Operate and maintain AWS Gov Cloud production environments, ensuring availability, performance, and security.
• Manage core AWS services including VPC, EC2, ALB/NLB, RDS, S3, IAM, Cloud Watch, and Cloud Trail.
• Support regulated cloud environments, ensuring adherence to security controls, logging, and audit requirements.
• Partner with Security and Compliance teams on FedRAMP‑aligned controls, investigations, and evidence support.
• Act as a Tier 3 escalation point for complex infrastructure and platform issues originating from Support, Dev Ops, or Engineering.
• Lead production incident response, including troubleshooting, mitigation, root cause analysis, and long‑term remediation.
• Support large‑scale deployments and operational changes in production environments.
• Participate in on‑call and incident response rotations as required.

• Build, maintain, and improve Infrastructure as Code using Terraform and/or AWS Cloud Formation.
• Develop automation using Python and Bash to reduce manual operational effort.
• Support and improve CI/CD pipelines and deployment workflows in collaboration with Dev Ops teams.
• Contribute to standardization of environments and repeatable deployment patterns.

• Manage Linux‑based systems and support Windows workloads where applicable.
• Support containerized workloads using ECS/EKS and Kubernetes.
• Implement and maintain monitoring, alerting, and centralized logging solutions.
• Contribute to operational documentation, runbooks, and standard operating procedures.
• Assist with capacity planning, cost optimization, and cloud governance initiatives.

• 4+ years of experience in Cloud Operations, Cloud Engineering, Dev Ops, or advanced Infrastructure Supportroles.
• Hands‑on AWS Gov Cloud experience supporting production systems.
• Demonstrated experience acting in a Tier 3 or senior escalation role.
• Strong understanding of AWS networking, IAM, and security best practices.
• Experience with Terraform and/or Cloud Formation.
• Proficiency with Linux operating systems.
• Experience supporting environments with strict security and compliance requirements.
• Strong troubleshooting, incident management, and communication skills.
• US Citizenship is required

• Experience supporting FedRAMP, SOC 2, CMMC, or DoD‑aligned environments.
• Experience with Kubernetes, ECS/EKS, or container orchestration platforms.
• Familiarity with CI/CD tooling and pipeline architecture.
• Experience with centralized logging, SIEM, or security tooling.
• Exposure to Azure in addition to AWS (secondary).

Techno Mile provides AI-enabled cloud solutions that empower Gov Con, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:

• Optimize business development and sales processes.
• Streamline and de-risk contract management.
• Unlock the value of public and private data for a competitive advantage.

Today, more than 200 companies rely on Techno Mile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

• Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
• Innovative. We embrace challenges and develop solutions others cannot.
• Flexible. Remote, hybrid, and in-office options support your best work.
• Global. With teams across the U.S. and India, we collaborate worldwide with one mission.