Legal Counsel, Procurement, Data Privacy & AI

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

A phenomenal opportunity exists within Medallia's Legal organization. We are seeking a Legal Counsel, Procurement, Data Privacy and AI to join our Global Legal team. This role serves as a strategic partner across Medallia, combining inbound contracting with data privacy and AI governance support. You will be the day-to-day legal owner for vendor and procurement agreements across Enterprise, Product, Benefits, and Marketing, including partnership and alliance agreements, and you will support Medallia's privacy, AI governance, and product legal work under the leadership of the Head of Privacy, AI, and Product Legal.

You will partner closely with stakeholders across Procurement, Compliance, Security, Finance, Product, Engineering, People & Culture, and Marketing to structure practical solutions, communicate clear risk tradeoffs, and drive deals to closure. You will also help scale how the team works by developing and maintaining templates, playbooks, and repeatable guidance that enables consistent, efficient decision-making in a fast-moving environment.

• Lead inbound contracting across vendors and alliances:
  Draft, review, and negotiate a broad range of inbound agreements supporting Enterprise, Product, Engineering, Benefits, People & Culture, Finance, IT, and Marketing teams, among others, including vendor and procurement agreements (SaaS and cloud services, professional services, SOWs, order forms, DPAs, AI terms, NDAs, and related supplier terms) and partnership and alliance agreements.
• Own negotiation strategy and key terms:
  Drive deal structure, fallback positions, and escalations, and negotiate critical terms including commercial and renewal provisions, SLAs and service credits, confidentiality, IP and data rights, information security obligations, warranties, indemnities, limitation of liability, and termination.
• Drive cross-functional execution and risk decisions:
  Partner with Procurement, Finance, Compliance, Security, and business owners to move matters from intake to signature, manage competing priorities, and resolve issues thoughtfully and efficiently. When material risks cannot be fully resolved through negotiation, analyze legal, privacy, security, and business impacts and draft risk acceptance memoranda summarizing key issues, mitigations, and recommendations to support informed business decisions.
• Operationalize and scale contracting workflows:
  Build and maintain templates, playbooks, clause libraries, and approval guidance for inbound agreements; identify recurring issues and implement process improvements that increase consistency and speed.
• Support privacy, AI governance, and product legal counseling:
  Provide day-to-day legal support on privacy program and AI governance matters across Medallia's operations and products, and assist with product legal and customer-facing questions related to privacy and AI, including shaping positions, documentation, and communications.

Candidates based in the Tysons Corner, VA, Mexico City or Buenos Aires vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

• Education:
  
  Law degree from an accredited university, including Titulo de Abogado (Argentina) or Licenciatura en Derecho (Mexico) or equivalent.
  Bar Admission:
  Active professional license and in good standing, including Matricula with CPACF or a provincial bar association (Argentina) or Cedula Profesional (Mexico), or equivalent.
• At least 3 years of relevant legal experience in a law firm, government agency, and/or in-house legal department, with experience supporting commercial contracting.
• Contracting
  
  Experience:
  
  At least 2 years negotiating commercial contracts, including cross-border commercial transactions and matters involving multiple jurisdictions in the Americas (including the U.S. and LATAM).
• Languages:
  
  Full professional proficiency in English, both written and spoken, as the role involves daily negotiation and drafting with U.S.
  
  -based and global stakeholders.
• Interview Requirement: A portion of the interview process will be conducted in English, including a brief legal drafting exercise.

Preferred Qualifications

• Inbound Contracting Depth:
  Broad experience negotiating inbound commercial agreements across enterprise software, cloud…