Infrastructure Systems Engineer

Overview

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Flexible Paid Time Off (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

The Infrastructure Systems Engineer focuses on designing, implementing, and maintaining network infrastructure that supports cloud services like Azure and Microsoft 365 (M365), optimizing connectivity, ensuring security (Azure AD, firewalls), managing hybrid environments (on-premise/cloud), and troubleshooting complex M365 issues for seamless user experience. This role will be responsible for Microsoft 365 Administration and will serve as a key escalation point for our Tier 1 team.

• Administration and technical support of the M365 suite and business applications.
• Point of contact for the Tier 1 team for M365 as well as business applications.
• Administrative and technical support of Meraki networks within Somatus locations.
• Support security compliance efforts in the M365 suite and business applications.
• Responsible for troubleshooting and resolving escalation tickets from Tier 1.
• Create SOPs and Knowledge Based articles for Tier 1 and end users.
• Responsible for testing and validating new hardware builds (mobile and computer), manage Meraki network and equipment and perform regular compliance and maintenance activities.
• Work with Tier 3 engineers to improve processes and systems.
• Create and maintain technical and user-facing documentation.
• Deliver automated monitoring, remediation and configuration solutions.

• Bachelor's degree in Computer Science or related field, or relevant experience
• 5+ years of experience administering Microsoft
  365, including Intune and Entra
• 5+ years of experience within a ticket-based helpdesk or service desk
• 3+ years network support and configuration
• Experience with Microsoft Forms and Power Automate
• Familiar with Microsoft Power BI
• Familiar with ITSM best practices
• Demonstrated ability to understand, document and optimize business processes
• Experience working in a HIPAA compliance environment, preferred
• Understanding of cloud security
• Comfortable and proficient with best practice documentation standards
• Strong collaborative mindset to work across teams and with both junior and senior resources
• Organized, self-starting and relentless in pursuing effective and efficient solutions
• Be comfortable with a fast-paced, growth-oriented culture that changes and achieves quickly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.