Okta Support Specialist

locations:
US - VA, McLean:
US - Remote (Any location)
** Job Family:
** Technology Consulting
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* Travel Required:

** None
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* Clearance Required:

** Ability to Obtain Public Trust
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* What You Will Do:

** Our Cybersecurity Consultants are a team of business integrators with extensive consulting and industry experience who help our clients solve their complex business issues from strategy through execution. A career in an integrated team of developers and consultants provides the opportunity to grow and contribute to our clients' business issues every day, applying a collection of security spectrum capabilities, including security strategy and governance, IT risk, security technologies, and cybercrime and breach response.

We are seeking a highly skilled, collaborative technical analyst with strong-hands on experience in Okta to support identity and access management (IAM) operations. This role will handle escalation of support issues, working closely with Tier 1 Service desks and partners with Okta engineers and security teams to ensure secure and reliable access for users. Some key responsibilities include, but are not limited to:
* Provide Tier 2 Support for Okta-related issues, including SSO, MFA, identity lifecycle, and access provisioning.
* Troubleshoot and resolve escalated IAM incidents and service requests.
* Manage Okta configurations (applications, policies, groups, users).
* Support integrations with SaaS and on-prem applications.
* Analyze logs, identify root causes, and implement preventive fixes.
* Collaborate with Tier 1, IT, Security, and Engineering teams.
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* What You Will Need:

*** Bachelor's degree in IT, Information Systems, or Computer Science or related field.
* Minimum of FIVE (5) years engineering and deploying IT systems.
* Experience using Okta as an enterprise identity provider solution.
* Knowledge of Okta including features, integrations, and architecture.
* Understanding of authentication protocols, such as SAML 2.0, OAuth2, OIDC.
* Experience configuring user authentication policies and application connections in Okta.
* Experience configuring and managing Multi-Factor Authentication (MFA) factors for Okta users, including Okta Verify, FIDO tokens, One-Time Passcodes, and Yubikey tokens.
* Experience troubleshooting Okta user authentication and application issues.
* Broad knowledge of cybersecurity threats and mitigating IT solutions.
* Broad knowledge of IAM platforms and the full identity lifecycle.
* Experience developing cybersecurity policies.
* Experience with online research techniques.
* Excellent communication and documentation abilities.
* US Citizenship.
* Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred
** What Would Be Nice To Have:
*** Okta Certified Professional, Administrator, Consultant, Developer, and/or Architect certifications.
* Strong scripting and automation skills (e.g., Power Shell, Python, Okta APIs).
* Experience following established software development standards and procedures and contribute towards their improvement.
* Familiarity with SDLC process, including designing and developing applications.
* Broad knowledge of information system technologies with willingness to learn new technologies.
* Experience with cloud provider services (AWS or Azure) and understanding of Dev Sec Ops  tools and processes.
* Strong understanding of IAM principles and how to implement them in an enterprise solution.
* Active security clearance Secret and above.

The annual salary range for this position is $-$. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
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* What We Offer:

** Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:
* Medical, Rx, Dental & Vision Insurance
* Personal and Family Sick Time & Company Paid Holidays
* Position may be eligible for a discretionary variable incentive bonus
* Parental Leave and Adoption Assistance
* 401(k) Retirement Plan
* Basic Life & Supplemental Life
* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
* Short-Term & Long-Term Disability
* Student Loan Pay Down
* Tuition Reimbursement, Personal Development & Learning Opportunities
* Skills Development & Certifications
* Employee Referral Program
* Corporate Sponsored Events & Community Outreach
* Emergency Back-Up Childcare Program
* Mobility Stipend
** About Guidehouse
** Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified…