RFQ - Service Engineering, Transition, and Continuous Improvement

's-Gravenhage, Netherlands | Posted on 06/02/2026

McBride, based in McLean, VA, USA, and with offices in Brussels and Bucharest (McBride International), is a Prime Contractor on the NCIA A&AS Framework. We are a management and IT consulting firm with significant professional services experience that includes IT transformation, project management, digital transformation, strategic planning, business process improvement, change management, human capital management, systems engineering, and operations. Due to our excellent relationship with NATO and the first-class, security cleared candidates that we source and supply from all 32 NATO nations, we are extremely privileged to ask you to review this role to assess your suitability of skills.

You will be working as a contractor for our client – NATO Communications & Information Agency (NCIA)
NATO Communications & Information Agency (NCIA) NCIA was established on 1 July 2012 from a merger of several NATO entities. It has a 65-year legacy of supporting NATO operations, missions, and exercises and is on the front lines against cyber threats, protecting NATO's networks 24/7. NCIA provides expertise and services that are critical to NATO's ability to fulfill its core tasks of consultation, collective defence, and crisis management.

The NATO Cyber Security Centre (NCSC) is a team of over 200 members working to monitor and protect NATO networks. In the NCSC’s role to deliver robust security services to the NATO Enterprise and NATO Allied Operations and Missions (AOM), the centre executes a portfolio of programmes and projects around 219 MEUR euros per year, in order to uplift and enhance critical cyber security services.

The Portfolio ranges from Programme of Work (POW) activities funded via the NATO Military Budget (MB) to Critical / Urgent Requirements (CURs/URs) and NATO Security Investment Programme (NSIP) projects funded via the Investment Budget (IB). In some edge cases, projects are also funded via the Civilian Budget (CB). Projects can span multiple years and are governed by various frameworks, including the Common Funded Capability Development Governance Framework (CFCDGM).

In order to execute this service, the NCI Agency is seeking industry assistance to provide full-time professional services to support the development, enhancement, and operational readiness of IT services within the organization. The NCSC is responsible to defend NATO networks on a 24/7 basis.

In the NCSC Coherence and Transition Section, the work includes ensuring:

• Projects move predictably and safely into operations by governing the transition framework, validating readiness, coordinating handover, and maintaining authoritative service specification data.
• Projects cleanly fit into the technical design of each service by tracking that architecture, standards, and engineering artefacts have been produced and for correct technical integration.
• There are controlled, incremental improvements to live services by managing small enhancements, resolving operational issues, and aligning changes with service design and lifecycle roadmaps.
• Service specifications are fully documented and current, detailing long-term service evolution plans, projects that will impact the service, team composition, components appropriate for outsourcing, outsourcing strategy, facility requirements, etc.

Essential education, experience, and knowledge:

• 3 years demonstrated experience in IT service design, service engineering, or service architecture.
• 3 years strong working knowledge of ITIL practices, particularly Service Design, Transition, and Continual Improvement.
• 3 years’ experience supporting or leading project-to-service transitions.
• 3 years of proven experience create high-quality service documentation (models, specifications, runbooks, SLAs).
• 3 years coordinating work across technical and non-technical teams.
• 3 years’ experience using excellent English written and verbal communication skills.
• 3 years’ experience working autonomously while managing multiple work streams

• Experience in working with NATO;
• Experience of working with NATO Communications and Information Agency; and
• Experience of working with national Defence or Government entities.

Personnel Security Clearance (PSC) at level NATO Secret