Senior System Engineer

We’re looking for a Senior Systems Engineer who’s not only a Microsoft technology expert but also a trusted mentor, customer champion, and innovation catalyst. This is a hands‑on leadership role that combines deep technical skill with a passion for customer success. You’ll architect cutting‑edge Microsoft‑based solutions, modernize infrastructure, and guide our Customer Success and IT Support Desk team to deliver stellar service.

What You’ll Do

• Design & Deliver: Lead architecture, design, and implementation of Microsoft-centric solutions across internal and external environments.
• Be the Expert: Act as the go‑to resource for all things Microsoft 365, Azure, Entra, Exchange Online, Intune, and Microsoft Defender.
• Automate the Mundane: Streamline operations through Power Shell, Azure Automation, Logic Apps, and Azure Functions.
• Elevate Support: Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless user experience.
• Secure & Scale: Apply deep knowledge of endpoint security, conditional access, and infrastructure best practices to ensure reliability, security, and scalability.
• Lead Projects: Drive engineering projects end‑to‑end—from discovery to deployment—while collaborating closely with business and technical stakeholders.
• Innovate Constantly: Evaluate and integrate new technologies to keep our IT stack fresh, effective, and aligned with business goals.
• Be the Voice of IT: Interface with leadership, users, and partners to champion IT strategy and communicate technical concepts clearly.
• Must-Haves
• Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, or related technical field
• 7+ years in senior IT engineering roles with deep expertise in Microsoft environments
• Bonus Points For:
• Certifications in Microsoft/Azure/Google platforms
• Experience with Tesira Biamp, Crestron, NEAT, or other Audio/Visual Systems
• Experience implementing IT controls in accordance with NIST, ISO, and CMMC standards
• Experience in multi cloud environments and system migrations
• Familiarity with federal compliance and high‑availability infrastructure
• Advanced experience with Microsoft 365, Azure, Entra , Exchange Online, and Enterprise Apps
• 3+ years managing or mentoring support/help desk teams
• Strong expertise in Endpoint Management (Intune/MEM) and Microsoft Defender Suite
• Proficient with automation tools:
  Power Shell scripting, Azure Logic Apps, Azure Functions
• Solid grasp of conditional access policies
  , identity management, and modern security principles
• 8+ years total experience in systems administration, cybersecurity, or systems engineering
• Proven track record leading complex IT projects through full lifecycle
• Excellent communication, stakeholder engagement, and team collaboration skills