AWS Developer and Solution Engineer

Job Number: R0234184

AWS Developer and Solution Engineer

The opportunity to implement innovative cloud computing solutions while directly supporting customers and helping them solve complex technical problems. This role involves engineering and operating the company's advanced cloud computing infrastructure while providing exceptional customer support, with a focus on helping U.S. government agencies implement innovative cloud computing solutions, solve technical problems, and provide responsive and professional technical support.

The team is seeking a highly skilled and motivated cloud developer who combines strong technical development capabilities using CDK, Python, and Terraform. You should have a strong desire to build an operational excellence system, be adept at troubleshooting complex system solutions, have strong development skills, and understand Linux and Windows operating systems, networking fundamentals, and multiple AWS or Azure services. We need engineers who understand the big picture of PaaS infrastructure and can simplify solutions to complex problems, all the while ensuring that our tenants continue to have the best experience possible.

This role requires a balance of independent development work and collaborative customer support in a fast-paced environment where customer satisfaction is a top priority. You'll need flexibility to handle urgent customer issues while maintaining progress on development projects.

Due to the nature of work performed within this facility, U.S. citizenship is required.

• Develop and maintain AWS CDK applications in Type Script.
• Author and modify CDK stacks, constructs, and stages.
• Run and troubleshoot CDK to deploy locally and via pipelines.
• Operate and troubleshoot multi-account AWS environments within an Enterprise Deployment.
• Deploy and update stacks across core accounts such as Root Payer, Security, Network, Log Archive, Shared or Build, and Workload.
• Comprehend OU structure, SCP attachment, and cross-account dependencies.
• Work with Git Hub and CI/CD.
• Use Git Hub Actions workflows for synth, diff, and deploy.
• Configure and use OIDC for secure AWS access from pipelines.
• Interpret workflow failures and fix pipeline or CDK issues.
• Manage AWS security and governance in code.
• Create, update, and attach Service Control Policies (SCPs) via CDK and manually.
• Create, update, and maintain IAM roles and policies.
• Configure, manage, and operate Guard Duty, Security Hub, and Inspector in an Enterprise environment.
• Use Node.js or npm, Type Script, and Git.
• Contribute to automation and infrastructure improvements based on customer feedback and support patterns.
• Implement automation and IaC practices to streamline deployments, provisioning, and configuration management.
• Evaluate and recommend cloud services, tools, and technologies to improve efficiency and enhance system capabilities.
• Develop and maintain cloud infrastructure solutions using AWS, Azure, or GCP services.
• Create and maintain technical documentation, runbooks, and knowledge base articles.
• Monitor system health and proactively identify potential issues before they impact customers.
• Participate in on-call rotation for critical customer support escalations.

Join us. The world can't wait.

• 3+ years of experience with CDK or Python, and leveraging multiple services and building complex solutions with AWS or Azure
• Experience with AWS or Azure services, Git, and IT systems engineering or administration, including Linux and Windows
• Experience implementing automation and IaC practices to streamline deployments, provisioning, and configuration management
• Experience evaluating and recommending cloud services, tools, and technologies to improve efficiency and enhance system capabilities, documenting solutions, creating knowledge base articles, and maintaining customer-facing documentation
• Experience with incident management, escalation procedures, SLA adherence, and customer support tools, including ticketing systems such as Service Now, or Jira Service Management
• Knowledge of multi-account or multi-tenant architecture
• Ability to manage multiple customer support cases simultaneously while maintaining high service quality, explain technical concepts to both technical and non-technical stakeholders, and remain calm and professional under pressure
• Bachelor's degree
• Certified AWS Solutions Architect or Dev Ops Engineer Certification

• Experience with EKS or AKS management
• Experience with NIST standards, CI/CD, Agile or Scrum frameworks and practices, and containerization technologies such as Docker
• Experience with remote support tools, screen-sharing platforms, customer onboarding, and technical enablement
• Experience creating and delivering technical training or documentation for end users
• Knowledge of ITIL or similar IT service management frameworks
• Knowledge of Confluence, Jira, and Microsoft Office Suite
• Possession of strong verbal and written communication skills
• Possession of strong problem-solving skills
• ITIL…