Lead, Account SE, ECS, Public Sector

Lead, Account SE, ECS, Public Sector at Salesforce

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Job Category:
Sales

About Salesforce:
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Lead Solution Engineer, ECS, Public Sector:
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. We help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for exceptional candidates to join the Public Sector ECS Solution Engineering team. The ECS business is the highest performing, highest growth team in Public Sector. As part of the Salesforce Public Sector business unit, we provide PaaS and SaaS cloud solutions to US State and Local and Canadian customers. The Solution Engineer is responsible for presenting our solutions based on the customer’s business and value drivers, seamlessly weaving technology, capabilities and business requirements into every customer presentation.

The Solution Engineer is responsible for securing the technical and functional win in every opportunity by addressing the customer’s business requirements and removing all technical objections throughout the sales cycle. To accomplish this, the Solution Engineer must partner closely with Sales and have technology and sales acumen to drive meaningful discovery to undercover current and future state business requirements, develop a technical sales strategy, configure and demonstrate the solutions that address these requirements while focusing on business value.

Prior experience with Customer Relationship Management technology and enterprise selling in a customer‑facing role is highly desirable. But equally important is self‑drive and motivation to learn new technologies and industries. Solution Engineers are master storytellers; they take complex pieces of technology and explain them in an intuitive and compelling way.

• Understand customer goals and challenges and map those back to the Salesforce product portfolio
• Design, build, and demonstrate innovative solutions to address these challenges
• Present Salesforce technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
• Participate in all appropriate product, sales, technical training and certifications to acquire and maintain the knowledge necessary to be effective in the position
• Attain quarterly and annual objectives defined collaboratively with management
• Respond effectively to RFIs/RFPs
• Active participation in a fast‑paced high‑energy market segment and balance multiple projects in a team‑selling environment

• 5+ years experience as a solution/sales engineer for a CRM company or similar technology
• Knowledge of related applications, relational database, web technology, and cyber‑security
• Solid oral, written, presentation and interpersonal communication skills
• Ability to work as part of a cross‑functional team to solve technical problems

• US and/or Canada Public Sector industry experience
• Familiarity with Salesforce technology
• Familiarity with Government Cloud Compliance standards and certifications
• Work Location:
  
  McLean, VA, USA, Washington DC, USA

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