ServiceNow Tech Lead

Service Now Operations Manager

We are seeking a highly skilled and experienced Service Now Operations Manager to join our team at Forhyre LLC. The successful candidate will be responsible for managing and leading multiple strategic projects, collaborating with internal and external stakeholders, and ensuring the successful delivery of Service Now operations.

• 12+ years' experience with software development, design, and architecture
• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 7+ years' experience in solution architecture with emphasis on implementation of SNOW technical solutions
• 8+ years' experience in Agile practices, building software in an enterprise environment.
• Service Now Certified Implementation Specialist and Certified Application Developer certifications.
• Proven experience as a technical leader in Service Now implementations, with a deep understanding of ITSM and other Service Now modules.
• Strong expertise in Service Now scripting, workflows, and integrations.
• Deep enterprise architecture experience, including technical, business, security, and data architecture
• The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in getting results.
• Strong capability & ability to drive stakeholder & relationship management with all partners
• Service Now Certified Application Developer (CAD) or Service Now Certified Implementation Specialist.
• Solid understanding and hands-on experience in Service Now modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (Sec Ops).
• Demonstrable experience in designing and implementing Service Now solutions to meet business requirements.
• Experience with Agile and ITIL practices is a plus.

• Proven ability to work cross-functionally with teams to deliver successful projects.
• Excellent problem-solving skills and ability to think critically.
• Strong written and verbal communication skills and client facing skills.
• Strong organizational skills with the ability to multitask and prioritize multiple priorities.
  
  Work independently with minimal direction.
• Ideal candidates would be Service Now experts, and certified.

If you meet these qualifications and are excited about the opportunity to join our team at Forhyre LLC, please submit your application for consideration.