Content Designer, Product Design - Principal Associate level

Content Designer, Product Design - Principal Associate level

We’re currently seeking a Content Designer to join our Experience Design. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Role Expectations

As a Content Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

Content Design Expertise

Leverage strong writing and deep expertise in user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows.

Human-Centered

Champion the customer through the design process, leveraging critical‑thinking skills that factor in data, research insights, scalability, tech constraints and feedback.

Business‑Focused

Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes.

Problem‑Solving

Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations.

Collaboration

Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment.

Communication

Present work to audiences across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions.

The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.

Basic Qualifications

• At least 3 years of experience in content design, content strategy, or UX writing.

• At least 3 years of experience working with and contributing to an established design system.

Preferred Qualifications

• At least 4 years of experience in content design, content strategy, or UX writing.

• At least 4 years of experience working with and contributing to an established design system.

• At least 4 years of experience collaborating with product, tech and business partners.

• Proficiency in design and prototyping tools such as Figma.

• Experience working in heavily regulated, data heavy problem spaces.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $131,300 - $149,800 for Pr. Associate, Design

New York, NY: $143,200 - $163,500 for Pr. Associate, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash…