Customer Service Support Specialist - TS​/SCI Polygraph

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills: Lotus Notes Administration, Microsoft Office, Technical Support

Certifications: None

Experience: 5+ years of related experience

US Citizenship

Required:

Yes

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Experience: 5+ years of related experience.
• Required technical skills:
  • Windows troubleshooting
  • Active Directory
  • Networking basics
  • O365 / Outlook
  • Printer troubleshooting
  • Lotus Notes
  • First and second-tier problem solving support related to standard desktop hardware, software, and peripherals.
  • Demonstrated experience with troubleshooting and the ability to resolve complex problems with maximum resourcefulness and speed using available resources.
  • Demonstrated experience working independently to successfully resolve routine to complex technical problems in a fast-paced environment with minimal supervision.
  • Experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
  • Requirements management.
  • Experience with transferring data between different systems.
• Security Clearance Level: TS/SCI with Polygraph
• Desired skills and abilities:
  • Experience with account administration and maintenance.
  • Demonstrated experience working both independently and as part of a team, with effective interpersonal skills.
  • Ability to communicate effectively orally and written to convey complex technical concepts and project information to various audiences, and to make recommendations on both current and emerging technologies and design approaches.
  • Demonstrated experience with procedures to download secure communication keys and equipment.
  • Experience installing computer peripherals and rebuilding workstations.
• Location: McLean, VA - On Customer Site
• U.S. Citizenship Required

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

GDIT Enhanced 2025, GDIT Careers, We Are GDIT, JET

Salary range: $97,750 - $132,250. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required: Less than 10%

Telecommuting Options: Onsite

Work Location: USA VA Mc Lean

Additional Work Locations: None

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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