Senior Account Manager

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At Ntiva, we’re more than a Managed Services Provider— we’re a community dedicated to helping our people, clients, and partners thrive. Our clients rely on us as an extension of their teams, turning to Ntiva for strategic guidance, rapid resolution of complex challenges, and proactive IT and cybersecurity support. Our Government Contractor (Gov Con) Market supports organizations that hold or pursue government contracts or operate in regulated environments.

As a Senior Account Manager (SAM), you will drive customer satisfaction while retaining and growing revenue across a defined portfolio of Government Contractor clients. You will serve as a trusted advisor, helping clients align technology and compliance initiatives with business objectives while delivering strong retention and expansion outcomes.

• This is a hybrid-remote role requiring travel to client locations throughout the DMV area or to the McLean, VA HQ office. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.
• Must have a valid driver’s license and insured vehicle.

• Manage up to 25 named accounts, representing $2.5M-$4M in annual recurring revenue (ARR).
• Oversee individual client accounts generating $8K+ in monthly recurring revenue.
• Assist clients in understanding Gov Con regulatory frameworks, including CMMC (Level 1-2), NIST 800-171, DFARS, and FAR.
• Collaborate closely with vCISO, compliance, security, and technical teams to ensure client initiatives align with regulatory expectations.
• Help clients understand Ntiva’s role in supporting compliance readiness and ongoing operational security.
• Identify, pursue, and close expansion opportunities to consistently achieve quarterly sales goals.
• Conduct regular in-person and virtual client meetings to discuss strategy, budgets, and technology roadmaps.
• Communicate new Ntiva products, services, and enhancements to clients.
• Manage and execute agreement renewals, ensuring the right mix of services and identifying upsell opportunities.
• Partner with solution architects to scope and position client projects effectively.
• Collaborate with business development teams to onboard new clients.
• Identify at‑risk accounts and proactively develop retention strategies.
• Share client feedback internally to ensure expectations are clearly set and consistently met.
• Communicate service, technology, and internal process changes to clients.
• Review client invoices monthly and collaborate with Finance on updates as needed.
• Engage with clients carrying 60+ day past‑due balances.
• Perform additional duties as assigned.

• 5-7 years of client-facing or client services experience (IT industry preferred).
• Strong relationship‑building skills and a customer‑first mindset.
• Experience supporting Government Contractors or regulated clients.
• Excellent written communication skills with the ability to draft clear, professional correspondence.
• Ability to collaborate cross‑functionally to gather information and drive outcomes.
• Comfort working under pressure while maintaining a professional, tactful demeanor.
• Strong problem‑solving skills.
• High level of organization and time‑management capability.
• Familiarity with NIST 800-171, DFARS, and federal compliance requirements.
• Experience with cybersecurity, cloud (GCC / GCC High / Azure), and managed security services.
• Background in MSP or professional services environments supporting regulated industries.
• This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

• Bachelor’s degree (BA/BS) in Business, Computer Science, IT, or a related field.
• CMMC Registered Practitioner (RP) certification or demonstrated working knowledge…