ServiceNow Tester

Our Client, a Real Estate and Financial Services company, is looking for a Service Now Tester for their Mclean, VA/Plano, TX location.

• Develop, document and maintain the test data, data validation, end to end testing flows.
• Design, develop, and maintain automated test scripts using Service Now ATF
• Create test cases based on functional and technical requirements
• Collaborate with developers, business analysts, and QA teams to validate functionality
• Analyze test results and report defects in a timely manner
• Participate in daily stand-ups, sprint planning, and other Agile ceremonies
• Ensure high quality and performance of the Service Now platform across ITSM, HRSD, CSM, or other modules
• Develop reusable test templates for future automation initiatives
• Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
• Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
• Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
• Conduct regression testing using ATF across Service Now upgrades/releases
• Perform cross-browser testing and E2E user journey validation with external apps.
• Test REST/SOAP integrations and external data flows.

• 5–8 years of QA.
• 3 years of hands-on Service Now ATF testing (with focus on IRM/GRC).
• Strong automation experience (Selenium)
• Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
• Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
• 3 years validating platform UI, Service Portal, Workspace UX.
• Strong analytical, debugging, and communication skills.
• 2 years’ experience with Agile/Scrum methodologies
• Knowledge of test planning, test case creation, and defect management
• Proficient in identifying automation opportunities within the Service Now ecosystem.
• Service Now certifications (CSA, CIS-Risk, CIS-GRC, ATF)
• CI/CD experience (Git Hub/Jenkins/Azure Dev Ops)
• Experience with domain-separated instances
• Prior experience in large-scale Service Now implementation projects
• Scripting experience with Python, JavaScript, etc.

• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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