ServiceNow - Strategic Portfolio Management; SPM Manager - Tech Cons

Service Now - Strategic Portfolio Management (SPM) Manager – Tech Consultant (Open Location)

Join us at EY to lead Service Now transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to build and nurture client relationships, motivate and develop teams, and drive strategic initiatives across multiple platforms.

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence and help you succeed in a globally connected powerhouse of diverse teams. Join EY and help to build a better working world.

You will lead Service Now Transformation teams, supporting the development of user requirements, design and deliver UI solutions across mobile, web, and tablet platforms. This role requires regular travel to meet client needs.

• Lead workstream delivery and manage processes and solutions.
• Track deliverables and project status to align with performance objectives.
• Actively participate in client working sessions, leading work streams from planning through execution and closure.

• Act as an engagement or workstream lead across all phases of Service Now SPM projects.
• Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships and demonstrate EY’s value.
• Excellent business acumen to make fact‑based decisions and resolve conflicts.
• Provide guidance on Service Now SPM process implementations and transformation.
• Analyze people, process, and technology capabilities and contribute strategic insights.
• Lead client process and design sessions and facilitate requirements workshops.
• Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
• Support pre‑sales efforts including proposals and estimates.
• Produce high‑quality deliverables and project artifacts.

• Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• 4‑6 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 5+ years of Big‑4 or equivalent consulting experience.
• Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, and organization.
• Experience leading teams and supervising others.
• Valid U.S. driver’s license.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Experience with Service Now AI solutions and performance analytics.

We seek technically proficient individuals with emotional agility, digital fluency, commercial acumen, and the ability to build trust and value with clients while leading teams through change and innovation.

• Comprehensive compensation and benefits package with performance‑based rewards and recognition.
• Hybrid work model with client‑service responsibilities in person 40‑60% of the time.
• Flexible vacation policy, EY Paid Holidays, Winter/Summer breaks, personal/family care, and other leave options.
• Future‑focused skill development and world‑class experiences within a diverse, inclusive culture.

EY accepts applications for this position on an on‑going basis. For candidates living in California, please refer to the additional information provided. EY focuses on high‑ethical standards and integrity, and we expect candidates to demonstrate these qualities.

EY is building a better working world by creating new value for clients, people, society, and the planet. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability, please contact 1-800-EY-HELP3 (Option
2) for assistance applying online or requesting an accommodation.

Mid‑Senior level

Full‑time

Finance and Sales

Professional Services