Manager, Risk Program Management

Manager, Risk Program Management

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute:
Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.

Technology & Data Risk Management (TDRM) is a small organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, tech risk, and data management risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.

As a Manager, Risk Program Management on TDRM’s Product, Risk Innovation Solutions, and Methodology (PRISM) team, you will coordinate large‑scale enterprise solutions and programs. Responsibilities include driving capacity planning, drafting and coordinating portfolio integration and maturation program plans, and creating and managing sequences for product releases. The successful candidate will champion better agile use across the team, develop tools and templates to help the team project and track work more efficiently, and lead the team to further levels of agile maturity.

You will collaborate closely with senior leadership, leverage your expertise in program management to drive transformative initiatives that propel Capital One’s technology risk management forward, oversee a complex portfolio of assessment, product release, and reporting activities, and play a pivotal role in shaping the future of well‑managed technology risk management within the organization.

• Building relationships, collaborating, and communicating directly with practice leads and senior leaders to manage the intake, prioritization and slotting of new work
• Designing, developing, and managing capacity & demand views within a complex and dynamic environment – helping to create visibility for our work and surface dependencies
• Partnering with agile teams to bring deeper analytics to planning and delivery
• Partnering cross‑functionally with team members and stakeholders to understand pain points and implement tailored process improvement solutions that address those pain points
• Implementing, maintaining and providing key metrics that further inform the health of the portfolio and leadership decision making, including as the team’s champion for OKRs (Objectives and Key Results)
• Streamlining reporting against team objectives and KPIs in monthly reports to senior leadership
• Building and championing well‑managed agile delivery practices that enable seamless flow/delivery of work, including reporting, tracking and status mechanisms
• Partnering with team members to ensure appropriate escalation when things are past due or there are obstacles, providing an early warning when things are off track
• Establishing a mechanism for operational continuous improvement (e.g., lessons learned)
• Executing annual coverage planning analysis of the risk assessment portfolio with team leads
• Leading a quarterly review of changes in risk factors that will drive prioritization decisions for the team

• Deep focus on execution, follow‑through, accountability, and results
• Strong communication to stakeholders at all levels across the company to enable transparency and timely information sharing
• Proven critical thinking skills and the ability to express a point of view supported by data
• Comfort raising concerns early and knowing when to escalate, facilitating constructive problem solving at all levels of the organization
• Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives
• Personal resilience – the ability to stay optimistic and keep people focused during times of change
• Willingness to learn and intellectual curiosity to better…