ServiceNow- IT​/OT Asset Management Senior Consultant- Tech Consulting

Join EY as a Service Now – IT/OT Asset Management Senior Consultant and help shape the future of business technology.

Location:

Anywhere in Country

As a Senior Consultant you’ll lead Service Now transformation teams, identify user requirements, design user interfaces across mobile, web and tablet platforms, and develop integrated software components. You’ll also manage and mentor a multi‑disciplinary team, guide clients through process and design workshops, and drive delivery under both waterfall and Agile models.

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Lead client process and design sessions and facilitate requirements workshops.
• Manage and mentor a 3‑5 resource team (including offshore consultants, developers, testers).
• Provide guidance and industry best practice for Service Now IT/OT Asset Management implementations.
• Analyze IT/OT Asset Management people, process, technology capabilities and provide recommendations.
• Advise on connectivity of CMDB and ITOM to ITSM processes.
• Support management activities such as planning, status reporting, budgets, risk, and issue logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems, Engineering or related field.
• 2–4 years of Service Now IT/OT Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 2 additional Service Now certifications (Hardware Asset Management, Software Asset Management, Data Foundations, etc.).
• 3+ years consulting experience at a Big 4 or equivalent.
• Strong communication, adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Ability to travel to meet client needs.
• Valid U.S. driver’s licence.

• Service Now Certified Implementation Specialist – Discovery.
• Service Now Certified Implementation Specialist – Vulnerability Response.
• Performance analytics and reporting experience.
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are technically proficient, curious, and eager to learn. Top performers navigate complex challenges, communicate effectively, and build meaningful relationships with clients and colleagues.

• Competitive base salary ($102,500–$187,900, with higher ranges for certain metro areas).
• Comprehensive benefits—medical, dental, pension, 401(k), paid time off.
• Hybrid work model—40–60% onsite mix.
• Dynamic learning and career development programs.
• Inclusive culture and flexible vacation policy.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. Referrals increase your chances of interviewing by 2x.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.