ServiceNow - HR Service Delivery; HRSD Senior Consultant - Tech Consulting

Position: ServiceNow - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting - Open Location

Service Now - HR Service Delivery (HRSD) Senior Consultant - Tech Consulting

Location:

Anywhere in Country

At EY, we’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

Service Now Senior Consultant – HR Service Delivery (HRSD)

In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes and information is vital – but can be risky in a rapidly changing environment. Some of the world’s most prestigious businesses turn to EY for agile, efficient solutions that give them the competitive edge they need.

Your

Key Responsibilities

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

Skills And Attributes For Success

• Lead all aspects of a Service Now HRSD project and solution delivery including design, configuration, testing and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3‑5 resources, including offshore consultants, developers and testers.
• Provide industry‑leading guidance for Service Now HRSD process implementations, turning business objectives into process and technology transformation.
• Analyze people, process and technology capabilities, provide best‑practice recommendations and contribute to strategic roadmaps.
• Lead client process and design sessions, facilitating requirements workshops with functional and/or business process subject matter experts.
• Work in both waterfall and agile delivery models, supporting planning, status reporting, budgeting and risk/issue logs.
• Create high‑quality deliverables and project artifacts.

To Qualify for the Role You Must Have

• Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• 2‑4 years of relevant Service Now HRSD project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  Certified Implementation Specialist – HR Service Delivery.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Valid driver’s license in the U.S.
• Ability to travel to meet client needs.

Ideally You’ll Also Have

• Performance analytics and reporting experience – certifications are a plus.
• Experience with Employee Center and Workplace Service Delivery – certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

What We Look For

We seek proactive, innovative individuals who are eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its business impact.

What We Offer You

• A comprehensive compensation and benefits package, with base salary ranging from $102,500 to $187,900 in the U.S. and total rewards that include medical, dental, pension, 401(k) and paid time off.
• A flexible, hybrid work model with 40‑60% in‑person client service.
• A generous vacation policy that lets you choose your pace and preserve well‑being.

Are You Ready to Shape Your Future with Confidence? Apply Today

EY accepts applications for this position on an ongoing basis.

For those living in California, please  for additional information.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, and by building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, fueled by sector insights and a globally connected, multi‑disciplinary network.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.

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