ServiceNow Developer CPIC and TBM

A REMOTE Service Now Developer job is currently available at A1

Fed Incorporated (A1

FED). To be considered for this role, you will have 5+ years of Service Now Development experience supporting a large organization with 3+ years' specific experience with the CPIC and TBM modules. In this role, you will play a crucial role in supporting the development and configuration of Service Now applications by collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business goals and requirements.

This position allows you to work remotely from within the United States only. Qualified candidates will be in the U.S. in Eastern or Central time zones to support customer hours. U.S. Citizenship is a requirement.

Job Duties

* Implement and configure the CPIC and TBM modules

* Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer.

* Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules.

* Partner with business stakeholders to gather requirements and translate them into actionable tasks.

* Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback.

* Diagnose and resolve issues in automated flows and custom code; perform regression testing.

* Monitor system performance and apply optimizations-indexing, caching strategies, or script improvements-to reduce load times.

* Own multiple user stories per sprint: define acceptance criteria, estimate effort, and demo completed work.

* Collaborate with the business to define and optimize the intake process for ideas and demands into Service Now applications.

* Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives.

* Perform troubleshooting and root cause analysis, while also developing and implementing fixes.

Qualifications:

Required Qualifications and Skills:

• U.S. Citizenship
• Active Public Trust or higher clearance
• 3+ years of hands-on experience as a Service Now Developer using TBM and CPIC
• Strong proficiency in Angular
  
  JS, JavaScript, HTML, and CSS
• Ability to work independently in a remote team environment
• Service Now CSA (Certified System Administrator)
• Service Now CAD (Certified Application Developer)
• Extremely well-developed organizational, time management, and analytical skills
• Strong attention to detail, documentation, communication skills

Preferred Qualifications & Skills:

• Experience in Agile/Scrum environments
• Demonstrated enthusiasm for professional development within the Service Now ecosystem
• ITIL v3 or ITIL v4