IT Vista Technical Analyst EMCOR Construction Services

About UsJob Summary

COMPANY OVERVIEW

EMCOR Construction Services (ECS) is part of EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. ECS is a nationwide group of 50+ operating companies with over 30,000 employees and annual revenues of $10.7 billion. Our operating companies are mechanical and commercial electrical contractors with expertise that includes virtually all U.S. commercial, healthcare, institutional, education, hospitality, manufacturing, transportation, and water and wastewater markets.

We also have several operating companies that focus on commercial fire protection. They provide integrated life safety solutions, including fire detection and suppression systems, and the most advanced security technology available today. The ECS headquarters team provides key support for its electrical and mechanical companies, including finance and accounting, human resources, legal, national purchasing and information technology. ECS HQ is based out of McLean, Virginia.

However, candidates in other locations and meeting the requirements below may be considered.

Compensation Range: $110,000 - $125,000

This position is bonus eligible.

SUMMARY

The Vista Technical Analyst is responsible for providing IT support for Vista ERP to both ECS and the local IT support groups at our 50+ Operating Companies. Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with ERP and Implementation teams as necessary, and see problems through to resolution. The Vista Technical Analyst is also a key participant in implementations and migrations of software which integrates with the Vista ERP.

This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Include the following. Other duties may be assigned.

• Deliver excellent IT support for Vista ERP to ECS Operating Companies through exceptional customer service
• Monitor environment performance and proactively troubleshoot errors and issues, including user portal and reporting environments
• Troubleshooting login and access problems
• Set up and maintain service accounts
• Monitor and test backup environments regularly including participation in after-hour maintenance as needed
• Implement and maintain appropriate security in database environments
• Install and integrate third party software including Spreadsheet Server, purchasing software
• Develop and test customizations and move them into production
• Ensure test environments closely approximate production environments
• Participate in implementation and migration projects
• Develop tools and automations to enhance operational efficiency
• Ensure server infrastructure is maintained to EMCOR standards
• Provide training and support to administrators at Operating Companies
• Ensure compliance with EMCOR Change Management standards
• Participate in departmental projects as needed
• Participate in acquisition activities as needed
• Ability to travel as business needs arise. Anticipating travel to be approximately 10% of work time
• Other duties as assigned by the Vista Technical Support Manager

ESSENTIAL CHARACTERISTICS AND SKILLS

The successful candidate for this role is an individual who demonstrates a high level of service, commitment and execution. The following are required characteristics, knowledge, skills and abilities:

• Outstanding customer service
• Strong time management and troubleshooting skills
• Advanced knowledge of Vista ERP application and data structures
• Proficient in, or able to quickly learn, common related software such as SSRS, data analytic tools, document management and purchasing solutions, etc.
• Advanced knowledge of SQL Server and Structured Query Language
• Exceptional communication skills, written and oral; capable of leading meetings in a professional manner
• Able to work with technical teams as well as operational teams
• Proactive change agent skills with competent follow through

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS/PREFERRED EXPERIENCE

• 5+ years Vista ERP support experience. Experience should demonstrate ability to work effectively independently and/or in small teams
• Advanced working knowledge of Vista ERP application and data structures
• Advanced working knowledge of SQL Server and Structured Query Language
• Demonstrated working knowledge of Microsoft and Azure active directory
• Experience participating in the management of complex IT projects
• Ability to travel as business need arises
• Demonstrated experience/ability to follow Corporate Security & IT…