Enterprise Governance & Oversight Manger - Hybrid

The Enterprise Payments Governance and Oversight (EPGO) team is seeking a strategic Risk Leader to drive end-to-end payments oversight and risk management. This centralized function supports payments strategy, operations, and risk management across the entire enterprise.

As the lead of the Payments Governance Infrastructure and Monitoring team, you will protect the enterprise by governing a comprehensive inventory of ~400 payment processes. You will lead a team dedicated to monitoring the health of the end-to-end payments ecosystem to mitigate operational risks across a variety of processes. Additionally, you will play a pivotal role in the Capital One / Discover Integration, establishing robust governance frameworks for the new Network and supporting stakeholders through this complex transition.

• Strategic Monitoring:
  Develop a compelling narrative using operational and payments risk data to influence business partners and articulate the "so‑what" of risks existing in their processes.
• Governance Execution:
  Deliver comprehensive monthly, quarterly, and annual payment type reporting that provide insights into operational performance, risk posture and progress on strategic initiatives.
• Inventory & Adherence:
  Manage the end-to-end payments use case inventory, ensuring all payment processes are mapped to critical requirements and gathering evidence to demonstrate consistent adherence to policy.
• Subject Matter Expertise:
  Partner with Product, Tech, and Operations leaders as a Subject Matter Expert (SME) in payments risk, to challenge strategic initiatives and ensure operational risk is considered throughout the product lifecycle.
• Innovation & Continuous Improvement:
  Partner with Business Analysts and Data teams to evolve monitoring processes by integrating advanced capabilities (such as AI or automated analytics) to drive sustainability, scale, and operational efficiency.
• Actionable Insights:
  Translate payments‑related issues, risk events, and metrics into actionable risk mitigation strategies.
• Integration Leadership:
  Establish payments governance and monitoring routines for the Discover integration, ensuring seamless alignment across diverse internal stakeholders.

• People Leadership:
  Ability to communicate a clear team vision and a passion for coaching and developing associates ranging from Senior Associate to Manager levels.
• Executive Presence:
  Comfortable interacting with senior leadership and translating complex risk data into a clear vision and actionable items.
• Data‑Driven Storyteller:
  An analytical mindset with the ability to use data to build consensus and drive cultural change among diverse stakeholders.
• Strategic & Tactical Mindset:
  Ability to think strategically about the evolution of payments while leading teams through high‑pressure, real‑time problem‑solving when needed.
• Technical Knowledge:
  Deep understanding of payment networks (ACH, Wires, Card) and the associated regulatory environments.
• Results‑oriented with an ability to deliver against goals and objectives.
• Analytical mindset to support risk analysis and problem solving.
• Team‑focused, with demonstrated strong relationship‑building and collaboration skills.
• Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders.
• Excellent analytical, problem‑solving, and project management skills.

West Creek 5 (Richmond, VA) or Center 2 (McLean, VA). This role is hybrid, where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.

• High School Diploma, GED, or equivalent certification.
• At least 3 years of People Leadership experience.
• At least 3 years of experience in risk management, audit, or governance and oversight roles.
• At least 5 years experience in the banking or financial industry.
• At least 3 years of experience supporting, partnering and interacting with internal and external stakeholders.

• Bachelor’s Degree or Military experience.
• At least 5 years of People Leadership experience.
• At least 4 years of…