Concierge - Part Time

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Concierge, Part Time  Energetic, friendly, and professional individuals needed to provide outstanding service for a retail center. The ideal  Concierge  is an individual who has a passion for providing an exceptional experience to guests.
The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions.
Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.
Estimated total compensation for this position:  $17 - $19/hour
The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Schedule:

28 hours per week; requiring evening and weekend flexibility
10:30 AM
-7:00 PM
5:10 PM - 9:10 PM

JOB REQUIREMENTS
Excellent communication skills including verbal and written

Excellent problem solving skills

Is comfortable approaching guests

Knowledgeable on Microsoft Office, Google Docs, digital technology

Ability to complete multiple tasks while maintaining a pleasant and professional demeanor

Ability to listen and react quickly to guests' and retailers' requests in a genuine manner

Ability to prioritize tasks under pressure

Ability to work with varied personalities and temperaments

Self-motivated and action-oriented team player

Team player

Takes pride and ownership in the position and property Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted

2+ years previous experience in hospitality, customer service or high-end retail

JOB DUTIES
Upholds helpful, friendly, and professional service standard at all times

Directs guests efficiently to retailers, dining, lodging and attractions

Effectively pairs services to guests' needs

Utilizes an "above and beyond" approach to assisting guests

Supports all property programs and initiatives enthusiastically

Assists with keeping Guest Services Desk stocked with information including local maps,

brochures and event literature

Builds and maintains relationships through networking with retailers

Meets or exceeds given goals for gift card sales

Takes a proactive approach to understand trends, citywide events and hot spots to easily

This position does not provide visa sponsorship.  Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site
-McLean, VA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your…