Instructional Design & Trainer, Mid

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem‑solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an Instructional Design and Trainer to join our growing team.

The Instructional Design and Trainer is a key participant in the independent development and delivery of training solutions. This position interacts with internal staff and external vendor partners to effectively balance multiple content development work streams.

• Work with other teams to coordinate team activities with other instructional design teams to integrate work and instructional design, build, testing, and delivery.
• Participate in weekly team meetings to discuss team‑and‑training‑related activities, issues, changes, communications, and updates.
• Ensure the high quality of deliverables identified in the project work plan.
• Support logistics and delivery of training for 1000+ end‑users.
• Ensure data in the master training environment is available, accurate, and ready to support the delivery of all training sessions.
• Support the processes, reports, tools, procedures, and schedules for providing on‑site and off‑site training logistics.
• Coordinate with locations on the course schedule, monitor training registration progress, check for registration errors, answer user questions, and update reminder communications.
• Support training registration progress, check for registration errors, answer user questions, and update reminder communications.
• Support the storage and maintenance of learning content such as lesson plans, tip sheets, exercise booklets, user guides, etc.
• Learn assigned application/system and applicable client clinical and operational workflows.
• Participate in workflow design and system build sessions to gain an in‑depth knowledge of the system functionality and rationale for the workflow designs.
• Prepare and maintain documentation and all course materials for scenario‑based, role‑oriented education.
• Build, maintain, and prepare training environments for training classes.
• Ensure all materials for each course are ready for scheduled classes.
• Work with trainers to deliver end‑user training. (May be assigned to manage a team of matrixed support, such as Trainers who also present training).
• Act as a resource to aid in eLearning course development, ongoing new hire education, go‑live/end‑user support, demonstrations of the system, and other duties pertinent to onboarding & education.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of responsibilities is not intended to be all‑inclusive and may be expanded to include other education‑ and experience‑related duties that management may deem necessary from time to time.

• Requires a bachelor's degree and 2+ years of relevant experience in adult education or instructional design, including experience in planning and developing learning objectives and course materials; or an equivalent combination of education and experience.
• Ability to create and follow workplans
• Design and develop content for learning
• Knowledge of the payer/healthcare environment
• Strong facilitation and problem‑solving skills
• Demonstrated ability to develop creative solutions to complex problems
• Ability to assess risk impact to project

• Strong facilitation and problem‑solving skills
• Demonstrated ability to develop creative solutions to complex problems
• Ability to assess risk impact
• Coordinate and communicate…