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CRM System Technical Support Customer Success Mgr./ CSM

Director of Enterprise Customer Success — Tableau

Job in McLean, Fairfax County, Virginia, USA
Listing for: salesforce.com, inc.
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    CRM System, Technical Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading AI CRM company is seeking a Director, Customer Success Manager to oversee a team and drive impactful customer engagements. The ideal candidate will have over 5 years of leadership experience in customer success, with technical skills in Salesforce and Tableau. Responsibilities include mentoring CSMs, addressing customer issues, and aligning solutions with business priorities. This position requires excellent communication and analytical skills, promoting a positive customer experience while working in a hybrid office model.
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